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With Veeam we can assure clients in the health care industry that their missioncritical patient data will be available when needed
Online Tech

With Veeam we can assure clients in the health care industry that their missioncritical patient data will be available when needed

After our success with Veeam’s backup capability, we decided to drive revenue growth even further by using Veeam’s replication capability to power a new disaster recovery solution for our cloud-computing clients.

Company:

Online Tech, a leading managed data center operator in the Midwestern United States, serves a growing demand for data and computing services in small and medium businesses. Through its high-availability data centers, Online Tech delivers a range of hosting services including colocation, managed dedicated servers, private and managed cloud hosting, and disaster recovery.

Industry:

Technology

Background

Online Tech provides secure, compliant and scalable hosting solutions. The service provider has used Veeam Backup & Replication in its data centers since 2009 to protect clients’ virtual machines (VMs), as well as its own.

“We have hundreds of VMs, and every one of them is backed up with Veeam,” said Jason Yaeger, Director of Operations at Online Tech. “After our success with Veeam’s backup capability, we decided to drive revenue growth even further by using Veeam’s replication capability to power a new disaster recovery solution for our cloudcomputing clients.”

Yaeger said this was a game-changing opportunity for Online Tech because it enabled the company to offer a truly comprehensive disaster recovery service with short turnaround. “We shortened the recovery time objective (RTO) from an average of eight hours to one hour,” he said.

Veeam Software: Support from Start to Finish

Online Tech’s new disaster recovery solution is fast, reliable and affordable for clients.

“It’s called DR Now! and is perfect for our managed cloud and private cloud clients,” Yaeger explained. “Veeam replicates the entire hosted cloud, including servers, software, network and security to an offsite disaster recovery cloud. By replicating entire servers and the network configuration between data centers, the time-consuming aspects of recovering servers, applications and data into a cold environment has been replaced with just a few clicks to spin up the replicated servers. In the event of a disaster, our clients’ networks, virtual private networks, virtual local area networks and firewall configurations are available at a moment’s notice.”

In addition to a shortened RTO, Veeam Backup & Replication ensures DR Now! meets availability needs for Online Tech’s clients who operate under regulatory requirements.

“For example, one of the tenets of HIPAA is to ensure patient information is secure, private and available,” explained April Sage, Director of Marketing for Online Tech. “With Veeam we can assure clients in the health care industry that their missioncritical patient data will be available when needed. It doesn’t matter if patient records are secure and private in an emergency situation when you can’t get to the data — that’s when availability is key. Availability is just as important as security and privacy. This is also true for our clients who must establish internal controls and procedures for financial reporting under the Sarbanes-Oxley Act, as well as for those clients in the payment card industry.”

Yaeger and Sage said there are three main benefits to partnering with Veeam Software.

“The first and foremost benefit is a combination of the reliability and ease of use associated with Veeam Backup & Replication,” Yaeger said. “Not only is replication dependable, but it’s also straightforward to use, which makes training our internal staff simple and almost effortless. The second benefit is related to Veeam’s backup capability. It’s also easy to use, but here’s what’s key: it’s agentless. Before we implemented Veeam for backups, we had to purchase and install agents on each individual server and manage each individual backup on each server. This was expensive and time-consuming. With Veeam, we only have to manage backups on the host level, saving us time and saving our clients money.”

Sage cited the third benefit of partnering with Veeam Software: support. “Veeam’s tech staff has helped us close significant deals during the sales cycle and troubleshoot issues in the data centers,” she said. “At some point we’ll take advantage of the training and accreditation offered through Veeam University.”

Veeam University offers a free, online professional accreditation program for Veeam’s 5,000+ channel partners worldwide. It gives them the opportunity to learn about Veeam solutions in greater detail, not only from a technical standpoint but also from a sales viewpoint. The learning modules focus on topics ranging from designing solutions, deployment techniques and troubleshooting to Veeam messaging, positioning and frequently asked questions during the sales process.

About the Veeam Cloud Provider Program

Veeam Software, an Elite VMware Technology Alliance Partner, offers its solutions through a partner program designed specifically for cloud and service providers. With Veeam, partners can protect all VMs with a single solution, increase revenue with new, tiered services and gain competitive advantages.

Veeam understands that availability and data protection are top of mind for customers going to the cloud, so the company helps partners offer multiple levels of data protection and disaster recovery services with a single solution. And with Veeam’s reporting and management tools, partners can move beyond an IT-centric view to align management of their virtual infrastructures with the constructs of their businesses.

Built for Virtualization: Veeam Backup & Replication

Veeam Backup & Replication provides fast, flexible and reliable recovery of virtualized applications and data for both VMware vSphere and Microsoft Hyper-V. Unifying backup and replication in a single solution and leveraging virtualization to its fullest, Veeam Backup & Replication enhances data protection and disaster recovery for more than 25,000 customers and protects more than 2 million VMs across the globe.

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