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Based in Rijeka, Croatia, JGL is an international pharmaceutical company that develops, manufactures and sells generic prescription drugs, nonprescription drugs, drugs based on natural substances, dietary products, medical products and dermatological cosmetics. JGL exports its products to 32 markets worldwide.


Backup and replication were failing for no apparent reason, which put business continuity in jeopardy.


  • Provides powerful features to meet RPOs and RTOs
  • Verifies the recoverability of backups and replicas for regulatory compliance
  • Saves on backup storage and offers native tape support for offsite archives

The Business Challenge

No business can afford downtime in the IT infrastructure. For JGL, two hours of downtime in one area of its production environment prevents 200 people from working. Downtime and data loss also complicate the company’s ability to comply with regulatory requirements in the pharmaceutical industry. 

When virtual machine (VM) backup and replication began to fail randomly at JGL, the IT team quickly took action. Without fast, reliable backup, recovery and replication of their VMware vSphere VMs, team members couldn’t meet recovery time and recovery point objectives (RTOs and RPOs).

“We were using two separate tools for backup and replication, but we couldn’t depend on either one,” said Sebastian Pervan, Network Engineer for JGL. “Neither tool was designed for an enterprise and didn’t scale accordingly. Since our number one goal is business continuance, we needed something—preferably a single solution—to work reliably, right out of the box.”

The Veeam Solution

Veeam Backup & Replication combines powerful, scalable, easy-to-use and affordable backup, recovery and replication in a single solution for VMware vSphere and Microsoft Hyper-V. Veeam helps JGL avoid downtime and ensure business continuity.

“In a DR scenario, you must be fully confident you can start your backups and replicas,” Pervan said. “Veeam automatically verifies their recoverability, so we’re absolutely sure we can restore critical data.”

Verifying the recoverability of VM backups and replicas is easy with Veeam Backup & Replication. Veeam automatically starts a backup or a replica in an isolated environment called Virtual Lab. Then Veeam performs a series of tests against the VM and creates a report on its state and condition. JGL tests every backup and replica for all mission-critical VMs.

In addition to validating backups and replicas, JGL uses Virtual Lab to test software updates on VMs before putting them into production and to recover items in Oracle.

Recovery with Veeam is easy and has saved JGL countless hours. When someone on the executive management team accidently deleted an important email, JGL restored the email directly from a backup of the Microsoft Exchange VM. Before Veeam, recovering an email (or notes, contacts, calendars, etc.) took at least 30 minutes. With Veeam, recovering an email or item takes a few minutes. Another time, a faulty application caused a production server to fail. JGL used Veeam to recover the VM by starting it from the most recent backup. This also took minutes, unlike the hour or more required to perform a full VM rebuild with the previous backup tool.

Now that backup, recovery and replication are 70% faster with Veeam, JGL has no trouble meeting RTOs, RPOs and regulatory requirements. Veeam provides additional benefits as well. Backups require 40% less storage (Veeam has built-in compression and deduplication), copying backup files to tape for offsite storage is easy (Veeam supports standalone drives, tape libraries and virtual tape libraries) and Veeam is 40% less expensive than the other solutions that JGL priced.

“Veeam is blazing fast, stable, scalable and very affordable,” Pervan explained. “Veeam is a complete solution that works exactly as it should. It’s a solution we can rely on because it meets every one of our needs. Veeam assures business continuity.”

The Results

Provides powerful features to meet RPOs and RTOs
Veeam Backup & Replication helps JGL meets RPOS in two ways: fast, frequent backup for multiple restore points and site-to-site replication for quick failover and failback.
Veeam helps JGL meets RTOs with Instant VM Recovery®, which lets the IT team recover an entire VM from a backup in minutes, and with Veeam Explorer™ for Microsoft Exchange, which lets JGL browse, search and selectively import emails, notes, contacts, calendars, etc. directly from backups of Exchange VMs. JGL will use Veeam Explorer for Microsoft SharePoint in the future.

Verifies the recoverability of backups and replicas for regulatory compliance
Veeam Backup & Replication automatically creates an isolated Virtual Lab for JGL to validate VM backups and replicas; therefore, the IT team is absolutely sure it can restore critical data. The team also uses the Virtual Lab to recovers individual application items and test software upgrades—all without affecting the production environment.

Saves on backup storage and offers native tape support for offsite archives
JGL’s backups require 40% less storage than its previous backup tool because Veeam has built-in compression and deduplication. Veeam also has built-in Native Tape Support, enabling JGL to take advantage of its existing tape library for offsite storage.

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