As a value-added reseller, ProContact offers a wide range of advisory services to meet its clients’ needs, not only on a technical and operational level but also from a strategic point of view. At the leading edge of technological changes, the company relies on a team of experts who specialize in virtualization, data management and storage.
“The free tool, FastSCP™, was the first Veeam® product our technical teams discovered. Then, Veeam Backup & Replication™ was launched, combining two key capabilities into a single product. This caught our attention, so we ran a series of tests that were very successful”, states Robert Breault, ProContact’s Specialist in Software Solutions and Software Asset Management. “This crucial step changed our usual customer recommendations and triggered our decision to become a Veeam partner. We then discovered the many advantages the program could offer us in terms of advanced technology and value-added sales opportunities.”
Veeam Software: Support from Start to Finish
Veeam’s Modern Data Protection™ solutions are Built for Virtualization™ for both VMware and Hyper-V environments, offering a turnkey solution with excellent quality for the price, which ProContact passes on to its clients. This solution is especially suited to SMBs that are in the process of replacing their old servers with a new-generation of IT infrastructure. Veeam Backup & Replication’s capabilities are combined into one product that addresses all the backup and restore issues companies commonly face.
“The ease of use of Veeam Backup & Replication, its seamless integration with VMware and its key features—such as file-level restore or the ability to copy the virtual environment onto removable storage—are the real strengths that make our clients’ working environment so efficient and user friendly,” comments R. Breault.
The majority of ProContact clients with virtual environments use Veeam’s Modern Data Protection solution because it’s Built for Virtualization. Recovery of an entire virtual machine (VM) is very fast and, unlike traditional solutions on the market, Veeam Backup & Replication makes it is easy to restart a VM directly from the backup. With Veeam, file-level recovery is instantaneous.
Another powerful Veeam solution, Veeam ONE™, extends visibility of the virtual environment to include the Veeam Backup & Replication infrastructure. Veeam ONE delivers advanced monitoring, reporting and capacity planning for backup.
“Veeam ONE’s user-friendly interface presents a clear, instant view of the health state and performance of the virtual infrastructure. When working onsite, the high quality of reporting enables immediate identification of any potential problems. Capabilities like real-time performance monitoring and resource optimization are important for clients who may not have IT staff dedicated to these functions,” continues R. Breault.
Above and beyond Veeam’s innovations, ProContact relies on Veeam’s high-quality technical and sales support. The close relationships that have been established mean a rapid response when customizing an offer to meet a specific need.
“Much more than a product line, Veeam delivers a high-value solution, giving us access to larger virtualization-related projects, and virtualized servers in particular. It is rare for a virtualization project not to be linked to Veeam, and our partnership enables us to gradually increase our customer base and consolidate the existing base,” emphasizes Jean-Philippe Couture, Marketing Manager at ProContact.
As a Gold partner, ProContact regularly receives leads from Veeam and finds that requests for Veeam licenses often generate requests for additional services. Through Veeam University, an online training program, ProContact has acquired the product knowledge needed to independently deliver a high level of information to its clients. Veeam’s partner portal is a valuable resource for the latest software patches and updates, with the added benefit of being in French for the Frenchspeaking world.
“Unlike many other providers’ portals, Veeam’s partner portal is streamlined for easy access to available resources. The funds available for partner-related marketing development are also very easy to manage,” adds Jean-Philippe Couture.