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RNIDS (The Serbian National Internet Domain Registry)

Company:

The Serbian National Internet Domain Registry Foundation (RNIDS) is a professional, nonpartisan, non-government, notfor- profit organisation founded by the local Internet community in Serbia to manage .RS and .СРБ (translates to SRB) domains. Established in 2006 and based in Belgrade, RNIDS manages 100,000 domain names across the country.

Challenge:

If the critical IT systems supporting Serbia’s domain registry fail, customers’ web sites and email addresses associated with their domain names become inaccessible. Search engines can’t locate web sites and Internet users can’t visit them. Customers lose online sales opportunities and suffer brand damage. Sending and receiving email are impossible. Slow backup and recovery of the critical IT systems supporting Serbia’s domain registry put customers’ online presence in peril and jeopardized RNIDS’ industry compliance.

Results:

  • Assures 24.7.365 Availability of Internet domain names
  • Protects customers’ web sites, email and livelihood
  • Meets SLAs with governing groups and exceeds industry standards

The Business Challenge

Every organisation on the Internet has a registered domain name. A domain name is the foundation for its online identity and brand. In both social media and search engines, a domain name is how users find, remember, share and identify an organisation.

Domain names pave the way for a 24.7.365 presence online because they enable organisations to build web sites and create customised email addresses. Brick-andmortar establishments have set operating hours, but domain names let organisations stay open around the clock.

Only six domain names were registered worldwide in 1985. By 2015, the number had grown to more than 300 million. Serbia had nearly 100,000 registered domain names in 2016. RNIDS manages both the registry and data associated with it. The registry must operate 24.7.365 because the Internet operates 24.7.365.

“If the critical IT systems supporting our registry fail, every Serbian domain name will be unreachable,” said Žarko Kecić, Chief Technical Officer at RNIDS. “Search engines won’t be able to locate our customers’ web sites and Internet users will see the ‘page not found’ error message. Our customers’ online sales will cease, their brands will suffer, and they will be unable to send and receive email.”

To avoid the unthinkable, RNIDS decided to replace legacy backup. Backup and recovery had begun slowing down, making recovery point objectives (RPOs) and recovery time objectives (RTOs) slightly higher than RNIDS preferred. Rather than risk meeting service level agreements (SLAs) with national governing groups and jeopardise industry compliance, RNIDS sought a way to keep critical IT services running 24.7.365.

The Veeam Solution

RNIDS replaced legacy backup with Veeam® Backup Essentials™ to keep Serbia’s domain registry running 24.7.365. Veeam helps RNIDS guarantee domain names are available to the Internet universe all day, every day.

“Veeam helps us protect our customers’ Internet presence,” Kecić said. “Search engines and millions of Internet users can access their web sites 24.7.365. Web site commerce and email continue as usual, and our customers’ brand reputations stay strong. We don’t risk losing their trust or industry compliance.”

Veeam backup is faster and more frequent than legacy backup; therefore, RPOs for critical IT services supporting Serbia’s domain registry fell from four hours to 10 minutes. Veeam recovery is faster than legacy backup too, so RTOs decreased from 60 minutes to fewer than 15 minutes for critical services. Lower RTOs and RPOs help RNIDS meets SLAs with governing groups and comply with industry standards.

“Internet industry standards are 98 percent uptime for domain name registries and 99.9 percent uptime for data services,” Kecić said. “Veeam is successfully integrated in our IT infrastructure, helping us exceed industry standards and reach 99.999 percent uptime for both.”

Veeam also supported RNIDS during its transition from an old registry system to a new one. Kecić said the transition could not have taken place without Veeam because legacy backup was unable to verify the recoverability of a backup and could not provide fast enough recovery if something went wrong during the transition.

“Veeam gave us 100 percent confidence we could proceed with the transition because SureBackup® tested and verified the recoverability of our backup,” Kecić said. “With Veeam we know our data is protected and available.”

The Results

  • Assures 24.7.365 Availability of Internet domain names
    Veeam helps RNIDS assure domain names are available to the Internet universe all day, every day by keeping the critical systems supporting the domain registry running 24.7.365.
  • Protects customers’ web sites, email and livelihood
    Assuring 24.7.365 Availability of Internet domain names enables search engines and Internet users to find customers’ web sites, purchase their products and keep the lines of communication open.
  • Meets SLAs with governing groups and exceeds industry standards
    Veeam helps RNIDS meet SLAs by reducing RPOs from four hours to 10 minutes and RTOs from 20 minutes to fewer than 15 minutes. Veeam helps RNIDS exceed industry standards of 98 percent uptime for the domain name registry and 99.9 percent uptime for data services by reaching 99.999 percent uptime for both.
RNIDS (The Serbian National Internet Domain Registry)
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