The Business Challenge
There are many benefits to working at Anheuser-Busch — the world’s largest
beer brewer — but one of the biggest benefits is becoming a member
of the Anheuser-Busch Employees’ Credit Union.
The Credit Union is a recognized leader in improving the financial capabilities
of the members it serves. All it takes is an initial $5 deposit into a savings
account, and members are members for life.
That doesn’t mean they’ll stay members for life. The rapid digitization
of banking creates mounting pressure on the financial services industry
to improve offerings and stay relevant. The Credit Union competes for
customers who demand personalized, predictive and actionable banking
services delivered at their convenience.
All financial institutions know digital transformation is necessary for their future
success, but many are still building and executing plans. The Credit Union
is way ahead of the pack. According to Forrester’s 2018 State of Digital Banking
Report, only 55% of banks are currently working on digital transformation,
while another 26% plan to start soon. Despite digital transformation being
one of the top banking trends for years, only 8% are finished, which means
the vast majority of banks are still trying to navigate the execution of this
There’s a reason they’re cautious. Digital transformation is complicated.
Modernizing data protection is the first step.
“We deployed Veeam® several years ago for availability, so we were well on our
way,” said David Gossett, director of technical services at the Credit Union.
Next the Credit Union embarked on a project to move the corporate
headquarters and data center to a new building. The goal was to create
a first-class working environment for employees, provide for faster
IT innovation and enhance the high service level that members have come
to enjoy and expect.
“The challenge was migrating 130 virtual machines (40 TBs) to the new
building with minimal downtime and data loss,” Gossett said. “Downtime
and data loss can be devastating — preventing members from opening
accounts, applying for loans, withdrawing money with their ATM cards,
and paying for merchandise with their debit cards. They expect banking
to be a seamless part of their lives, so downtime and data loss could have
damaged our reputation and cost us members.”
The Veeam Solution
Veeam Availability Suite™ supported the Credit Union through every step
of the data center migration.
“We migrated on time and on budget — with zero downtime, zero data
loss and zero impact on members,” Gossett said. “We couldn’t have done
it without Veeam.”
There’s only one thing the IT team would have done differently.
“We would have used Veeam Availability Orchestrator,” Gossett said.
“It would have made our migration even faster and easier.”
The Credit Union migrated its data center a month before the release
of Veeam Availability Orchestrator, which complements any Veeam solution
by automatically creating, documenting and testing DR plans so enterprises
can avoid downtime and data loss, and comply with industry regulations.
The Credit Union did its own DR testing.
“I can’t tell you how good it feels knowing I can tell senior management
that our DR plan absolutely works,” Gossett said. “For most organizations,
DR testing is theoretical. For us, it’s real because we lived it.”
The Credit Union is considering Veeam Availability Orchestrator for the
future. In the meantime, the IT team is making good use of functionality
in Veeam that wasn’t available in the legacy solution. SureBackup® and
SureReplica verify the recoverability of backups and replicas, which
strengthens the DR strategy.
“Knowing your backups and replicas have completed successfully is a good
thing but knowing you can recover from them quickly is a great thing,” said
Adam Cass, systems engineer at the Credit Union.
Mike Gorham, a fellow systems engineer, said something else sets Veeam
apart: technical support.
“Other companies put product first and support second, but not Veeam,”
Gorham explained. “Veeam provides an excellent product and excellent
support to go with it.”
- Data center migration is flawless, on time and on budget
“Why would you migrate a data center if you weren’t certain you could
restore it?” Gossett said. “Anyone considering a data center migration
should seriously consider Veeam.”
- Zero downtime and data loss means zero impact on credit union services
“Not one member was impacted during our data center migration,’ Gossett
said. “That’s saying something when you have tens of thousands of members.”
- Verified recoverability strengthens the Credit Union’s DR strategy
Verifying the recoverability of data reduces the risk of disrupting services
to members, who trust the Credit Union with their financial futures.