The Business Challenge
Payboost, a Fintech startup created in 2016 and a subsidiary of Nova Veolia,
a company dedicated to innovation and the development of digital services,
is a provider of digital payment collection solutions and the creator of the “Fastoche,”
France’s first budget and social welfare coaching app for low-income individuals.
Payboost’s customers include the billing departments of suppliers of essential
goods that have a social impact (i.e., gas, electricity, local authorities, etc.) as well
as banks and individuals. This means Payboost represents a total of more than
2,500 B2B users and 500,000 B2C users that are located all over the world.
In accordance with the backup requirements of the financial sector, Payboost set
up an information system made up of three data centers, all with the same technical
configuration: a production site, a mirror site that operates in continuity of service
and a third site for disaster recovery. This means Payboost can operate without
interruption to process payments totaling several hundred million euros a year.
Hyper-availability is critical for Payboost, which is committed to up to
99.99% service continuity with its customers — a responsibility that rests
on an IT department that consists of only three people. Therefore, this startup
needed an automation-based solution that would allow the IT team to remain agile
and help free up time for value-creating projects such as new product development.
The Veeam Solution
To ensure the hyper-availability of its 13 TB of data, spread over 18 host servers,
410 VMs and around 50 physical machines, Payboost chose to put Veeam at the
heart of its information system’s design. “We chose to build the infrastructure
with and around Veeam,” explains Eric Machabert, information systems enterprise
architect at Payboost. Only Veeam guaranteed data protection that is both reliable
and completely painless to Payboost’s operations and the operation of its customers
and its customers’ clients. This was a prerequisite for meeting the high demands
of the company’s key account customers, such as major utility suppliers.
The technical infrastructure, sizing and technologies implemented at the hardware
level were chosen to get the most out of the Veeam solution and vice versa.
Veeam’s native integration with Payboost’s full Hewlett Packard Enterprise (HPE)
infrastructure includes 3PAR full-flash storage arrays for primary storage and HPE
StoreOnce for secondary storage. This enables VMs to receive snapshots of less
than one minute, as well as a total cumulative backup window of 35 minutes for
410 VMs, with data rates greater than 2 GB/second. This reduced backup window
guarantees the integrity of production performance and the high quality of
Thanks to Veeam’s advanced replication capabilities, Payboost builds the disaster
recovery environment from its mirror site every day. All the company’s production
VMs are replicated from the copies of production data backups. Thus, the VMs are
ready to be restarted in the event of an incident to reduce recovery time objectives
(RTOs) to a minimum. Hyper-Availability also extends to the company’s 50 laptops,
thanks to Veeam Agent for Microsoft Windows, which allows Payboost to restore
an entire mobile computer onto a new physical machine in the event of loss,
breakage or theft, for less than 30 euros ex. VAT/year per machine.
Thanks to Veeam, Payboost is also able to more accurately inform its customers
of the downtime to be taken off from the maintenance times scheduled in its
service level agreements (SLAs). Indeed, ahead of software deliveries or updates,
Veeam allows Payboost to perform tests by restarting its production environment
in isolated silos in a very simple and nearly automated way, while also taking
full advantage of the performance of native production. “This allows us to plan
a smooth delivery and to avoid financial penalties,” says Machabert. The rest of
the time, the monitoring, reporting and capacity-planning tools in Veeam help
Payboost continuously monitor and analyze all their infrastructure’s vital signs.
“Thanks to the excellent visibility of our infrastructure, we immediately detect any
potential problems and can act quickly,” says Machabert. Moreover, thanks to the
recovery quality of the Veeam solution, Payboost feels fully confident in its ability
to recover any critical file or directory that is compromised, deleted or lost by its
users. “To date, we have never had any inability to restore. This gives our teams and
our customers absolute peace of mind as to the Hyper-Availability of their data,”
In addition to the solution’s exemplary reliability, Payboost also praises its
performance and costs controlled over time. “The solution we have deployed,
configured and implemented delivers an optimized level of performance at the
pace of updates, with total cost of ownership becoming increasingly cost-efficient
over time and an overall management requiring only three hours per week from
the team,” explains Machabert. “Thanks to this solution, we can focus on what truly
makes our value, namely developing new products and building new solutions.”
- Guaranteed hyper-availability of data
Payboost successfully handles the collection of several hundred million euros
each year, upholding its 99.99% service continuity commitment to customers
- Optimized SLAs
By testing software deliveries or updates through restarting the production
environment in isolated silos, Payboost ensures the strict observance of its SLA’s
scheduled maintenance times.
- Freed-up time for value creation
Payboost spends less than three hours per week operating all the components
from the Veeam solution, whereas another solution would require twice as much
time. This enables the team to allocate more time to added-value tasks such
as new product development.