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What’s New in Veeam Availability Console?

Veeam® Availability Console is a cloud-enabled platform built specifically for Veeam Cloud & Service Provider (VCSP) partners and resellers looking to launch and run a managed services business. Veeam Availability Console enables you to increase revenue and add value to all your customers through its ability to remotely provision, manage and monitor virtual, physical and cloud-based Veeam environments without any special connectivity requirements. 

Veeam Availability Console v3: What’s New

NEW Reseller role

More than 3,000 providers are licensed to offer Cloud Connect services to Veeam customers, and the Veeam channel ecosystem is taking notice! To better support the partnerships between resellers, managed service providers (MSPs) and Cloud Connect providers, the NEW Reseller role helps partners work together to deliver more value to their joint customers.

The built-in benefits of this functionality include:

Out-of-the-box portal: Resellers and MSPs can now use a prebuilt web-based portal to offer Veeam-powered services to their customers. The portal is automatically provisioned for every reseller account created in Veeam Availability Console.

Brand awareness: Every web-based portal can be white-labeled so that clients can see the logo of their provider in invoices, reports and a web-based UI.

Management efficiency: Using the prebuilt functionality of company and user management, channel partners can now perform all day-to-day tasks themselves within quotas defined by their cloud provider partner. This eliminates a need for channel partners to request approvals and wait for the provider to perform all required tasks and changes.

Visibility: Channel partners can maintain complete visibility and control of all their customers’ backup environments with simple dashboards, alert systems and PDF-ready customer-specific reports that make proving the value of your services easy.

Automated invoicing: With built-in billing capabilities, channel partners can now create native subscription plans for their clients and automatically send out invoices at the beginning of each month.

NEW scale-out architecture

Service providers are building systems that span different geographies and cloud environments to meet the increasing demand for Cloud Connect services. This release makes delivering Veeam-powered services at scale easier than ever before.  

The out-of-the-box benefits of the new architecture include:

Single pane-of-glass: Service providers that have multiple Cloud Connect servers located around the world need a single UI to review the health of the entire infrastructure. Veeam Availability Console consolidates data from all deployments and displays metrics about Cloud Connect infrastructure health via predefined views and dashboards.  

No services interruption: Service providers that are using or planning to provision multiple Cloud Connect servers can add new servers to Veeam Availability Console without stopping the ability to serve existing clients using the backup portal.

New user roles for increased security: Veeam Availability Console v3 now allows service providers who have multiple Cloud Connect servers representing different sites to control administrative access granularly to the Cloud Connect infrastructure.

Increased client management capacity: With an ability to scale out, Veeam Availability Console also scales up, allowing the management of more clients, more Veeam Backup & Replication™ servers and more Veeam Agents.

NEW Veeam Availability Console v3 introduces enhancements to monthly usage reporting that make leveraging the rental pricing program a no-brainer for cloud and managed service providers.

Simplified licensing: Departing from the product-specific licensing style supported by previous versions of Veeam Availability Console, v3 is entitled with and offers support for NEW Veeam Instance licensing (introduced with Veeam Availability Suite™ 9.5 Update 4), simplifying your entitlement experience across Veeam Availability Platform™.

VCSP rental license management: Now you can use Veeam Availability Console as a licensing engine, remotely deploying your rental Veeam Instance licenses into your customer sites. Plus, you can enable automatic installation of updated license keys or revocation of license keys for environments you wish to disable.

Note: If you are using (or plan to use) Veeam Availability Console as the central management console for your Veeam Agent for Microsoft Windows deployment, v3 continues to support that deployment strategy.

Expanded rental usage reporting capabilities: Veeam Availability Console expands its reporting capabilities to support any Veeam installation entitled with a rental Veeam Instance license. This includes:

  • Veeam Backup & Replication/Veeam Availability Suite
  • Veeam Agent for Microsoft Windows (deployed via Veeam Backup & Replication or via Veeam Availability Console)
  • Veeam Agent for Linux (deployed via Veeam Backup & Replication)
  • Veeam Cloud Connect

The breadth of support enables you to have a single source of truth for usage reporting, cutting out much of the labor and guesswork associated with monthly rental usage reporting.

Customer-specific license usage: If you bill your customers for consumption of license keys versus infrastructure consumption/monthly management fee, you can use the enhanced rental usage reporting capabilities to drill down into customer-specific license consumption.

Integration with third-party applications: Integrate aggregated or tenant-specific license usage reports into existing billing and invoicing systems via prebuilt RESTful APIs. This includes an out-of-the-box integration with ConnectWise Manage.

Integration and automation

Service providers running their client portals can deliver the same consistent user experience customers are used to by easily integrating Veeam Availability Console and its data into the existing applications with expanded RESTful API support. In addition to existing integrations for configuration, billing and backup management, NEW Veeam Availability Console v3 adds or enhances requests for customer and reseller management, license management, alarms and more.

The major benefits for RESTful API enhancements include:

Integration: When providing managed services, it is essential to be proactive with infrastructure health state monitoring. Veeam Availability Console v3 now allows querying triggered alarms data via RESTful APIs that should allow automating ticket creation in the existing helpdesk application of the service provider.

Automation: Service providers can now automate company creation as well as reseller account by integrating Veeam Availability Console capabilities into their portals. Enhanced RESTful APIs now enable full management capabilities for day-to-day workflows of tenant management.

Platform support

Veeam Availability Console v3 delivers full support for all recently shipped Veeam platform updates, including:

  • Veeam Backup & Replication 9.5 Update 4: v3 introduces compatibility support for external repositories and Veeam Cloud Tier.
  • Veeam Cloud Connect 9.5 Update 4: Service providers can now assign cloud gateways to managed companies right in the Veeam Availability Console UI.
  • Veeam Agent for Microsoft Windows 3.0: Creating multiple jobs for a standalone Veeam Agent is now natively supported by Veeam Availability Console, which allows managed clients to store backups locally, as well as to send them directly to a cloud repository.  

v3 also introduces support for VMware vCloud Director 9.5. Service providers can now use tenants and other users created in VMware vCloud Director for company creation and backup portal user logins.

Other enhancements

In addition to the above-mentioned major features, as a result of ongoing R&D efforts and in response to customer feedback, NEW Veeam Availability Console v3 also includes many other enhancements, the most significant of which are listed below:

Cloud Connect billing: Invoicing on cloud quota usage does not require enabling the remote management check box in the tenant’s backup server anymore.

Windows event log: Event log is based on triggered alarms, allowing integration with third-party applications.

Computer management: Remote computers can now be remotely restarted from Veeam Availability Console UI.

Notification engine: Notifications configuration UI has been redesigned and refreshed.

Email subject variables: Variables have been added to the subject of the alarm email notification to allow better integration with third-party helpdesk systems.

Predefined recipients for email notifications: When selecting the “Send email notification” option in alarm configuration, the user can now specify groups of users from the predefined list.

Setup: The evaluation and production deployment process has been divided into separate workflows for streamlining the installation process.

Security: A security certificate specific to Veeam Availability Console is now required. 

Scalability

NEW Veeam Availability Console v3 takes scalability limits to the next level, which makes it easier than ever to manage a growing Veeam-powered service. The engine and UI have been updated to support an increased number of the following:

  • 50 Veeam Cloud Connect servers
  • 500 resellers
  • 15,000 Veeam Agents (running two to three backup jobs each)
  • 1,000 Veeam Backup & Replication servers (protecting 150 VMs each)
  • 1,000 active backup portal users

Note: These increased capacity support numbers are based on the test-lab results and may vary depending on the deployment scenario, infrastructure configuration and backup job schedule configuration.

Veeam Availability Console v2 Update 1: What’s New

Enhanced support for Veeam Agents 
Veeam Availability Console Update 1 introduces support for Veeam Agents that are managed by Veeam Backup & Replication. This enables you to extend your monitoring services to even more Veeam customers who are managing Veeam Agents with a local Veeam Backup & Replication server, but still wanting the expertise that you can bring to their business. This new feature includes monitoring and alarms for Veeam Agent for Microsoft Windows and Veeam Agent for Linux instances that are managed by a Veeam Backup & Replication. 
New user role
VCSP partners wanting to delegate Veeam Availability Console access to their own IT staff can now take advantage of the new operator role without granting complete control. This role permits access to everything essential to the remote monitoring and management of customer environments, but restricts access to Veeam Availability Console configuration settings. 
ConnectWise Manage plugin
Veeam Availability Console Update 1 includes native integration with ConnectWise Manage. This integration allows VCSP partners the ability to synchronize and map company accounts between the two applications, consolidating all managed services into a single management view. The integration also extends to billing, enabling you to use ConnectWise Manage to generate tenant invoices based on their usage. Additionally, this native plugin allows you to create tickets based on triggered alarms in Veeam Availability Console, bundling them with the reference to the managed computer, which is also known as a “configuration” in ConnectWise Manage.
Improved Veeam Backup & Replication monitoring
Resolve customer issues even faster through optimizations to the data collection engine, which uses eventbased triggers to collect new information. 
New backup policy types
Keep your customers’ data even more secure through two new backup policy types: public and private. Public backup policies are visible to all managed clients, while private backup policies can only be viewed by the companies these policies have been assigned to.
Improved cloud backup policies options
You can now select to either pre-create sub-tenant accounts as a part of the backup policy configuration or select a single user account for all Veeam Agents using the cloud repository as a target. 
Alarm for tracking VMs stored in cloud repositories
This new alarm allows you to be notified when the number of customer VMs stored in the cloud repository exceeds a certain threshold.
Improved support for Veeam Agents deployed via third-party tools
Veeam Agents deployed via third-party software management tools can now be updated using a connection to either the master management agent, or to the Veeam update server hosting Veeam Agent bits for Veeam Availability Console. This enables the backup agent update to be performed even when the master management agent is offline or does not have the administrative credentials to access remote computers to orchestrate the update procedure.
Improved sub-tenant management
Management of sub-tenant accounts was made easier with all sub-tenant accounts now being displayed as a separate user role in the Veeam Availability Console UI.
RESTful APIs enhancements  

More information stored in the Veeam Availability Console configuration database can now be queried and accessed via new RESTful API additions, including:

  • Managed backup server licenses
  • Tenant descriptions
  • References to the parent object for users, discovery rules and computers
Scalability enhancements
Scalability limits for the number of managed Veeam Backup & Replication servers for each Veeam Availability Console instance have increased significantly, ensuring optimal operation and performance when managing up to 10,000 Veeam Agents and up to 600 Veeam Backup & Replication servers, protecting 150-200 VMs or Veeam Agents each.