> KB 1826

SureBackup fails with “Virtual machine has 4,096 megabytes of memory, which is larger than the maximum 1,024 megabytes supported by the datastore”

KB ID: 1826
Products: Veeam Backup & Replication
Version: 7.0.0.690, 7.0.0.715
Published:
Created: 2013-10-22
Last Modified: 2014-01-03

Challenge

A SureBackup job fails to boot a VM in the application group with the following error in a vSphere 5.5 environment:
 
10/16/2013 2:13:31 PM Getting virtual lab configuration
10/16/2013 2:14:41 PM Starting virtual lab routing engine
10/16/2013 2:15:24 PM DC1 - Publishing
10/16/2013 2:15:30 PM DC1 - Reconfiguring
10/16/2013 2:15:33 PM DC1 - Registering
10/16/2013 2:16:21 PM DC1 - Configuring DC
10/16/2013 2:16:22 PM Error DC1 - Powering on
10/16/2013 2:16:22 PM Error Error: Virtual machine has 4,096 megabytes of memory, which is larger than the maximum 1,024 megabytes supported by the datastore.

Cause

Your current version of Veeam Backup & Replication is not fully compatible with vSphere 5.5.

Solution

Recreate virtual lab on supported ESX(i) host.

More Information

For vSphere 5.5 compatibility please update to Veeam Backup & Replication 7.0 R2.

Note:
In addition to recreating the virtual lab after updating, you may need to manually unmount the vPower NFS datastore from your ESX(i) host in vSphere Client so that Veeam Backup & Replication can recreate it.

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