#1 Global Leader in Data Protection & Ransomware Recovery

Backup and Replication jobs fail with the following error: "CDeviceBase: resize is not supported. Failed to download disk"

KB ID: 2042
Product: Veeam Backup & Replication
Version: 8.0.0.2021 or higher
Published: 2015-06-09
Last Modified: 2020-08-13
Languages: ES
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

Backup and Replication jobs fail with the following error: "CDeviceBase: resize is not supported. Failed to download disk".

The following conditions must be met:
  1. Veeam 8 Update 2 [8.0.0.2021] or later
  2. Backed up VM is running on ESXi 5.5 or later
  3. Hot Add transport mode is used
  4. VM has virtual disks with the same names attached to different SCSI controllers at the same device number, e.g. SCSI(0:0)=myVM.vmdk and SCSI(1:0)=myVM.vmdk
 
Important! In certain circumstances, such as when provisioned virtual disk sizes of all disks are the same, or depending on hot add sequence of attaching virtual disks, this VDDK bug can cause the job reporting success while creating an unrecoverable backup, where each backed up virtual disk includes data from the last virtual disk that was hot added.

Cause

Bug in VMware VDDK 6.0 results in VDDK attaching all virtual disks matching the description above to the same physical disk device, and then reading the data from the “winning” VMDK (the one that was attached last)

Solution

Workaround:
- Rename virtual disk files so that all disks belonging to the same VM have unique names.
OR
- Change virtual device node on the disks with the same name to different SCSI device numbers, e.g. SCSI(0:0)=myVM.vmdk and SCSI(1:1)=myVM.vmdk
OR
- Use network transport mode.

More Information

Veeam Backup & Replication 8.0 Update 2b (Build version 8.0.0.2030) bypasses this issue.

To obtain Veeam Backup & Replication 8.0 Update 2b, please follow this link
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.