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Published: July 2024 (v12)
This End User Software licensing policy, which is incorporated into and part of Veeam’s End User License Agreement (“EULA”), defines the specific licensing terms and conditions for your use of software products and documentation (collectively, “Software”). Definitions for all capitalized terms are found in Definitions section below.
Note: All “Veeam Data Cloud” and related Veeam-hosted service offering agreements can be found at https://www.veeam.com/eula.html
Offering | License Type | License Unit | Specifics |
Veeam Data Platform Premium | Subscription or Perpetual | Instance |
Offered in packs of 10 Instances. Production Support and Maintenance, Premier is optional. Basic is not offered. Capabilities from the following products included:
|
Veeam Data Platform Advanced | Subscription or Perpetual | Instance |
Offered in packs of 10 Instances. Production Support and Maintenance, Premier is optional. Basic is not offered. Capabilities from the following products included:
|
Veeam Data Platform Foundation | Subscription or Perpetual | Instance |
Offered in packs of 10 Instances. Production Support and Maintenance, Premier is optional. Basic is not offered. Capabilities from the following products Included:
|
Veeam Data Platform Essentials | Subscription or Perpetual | Instance |
Offered in packs of five Instances with a minimum of five Instances (or one pack) and a maximum of 50 Instances (or 10 packs). Designed exclusively for small businesses. Cannot be merged with another product license to scale above maximum. Purchase of an upgrade SKU required to grow beyond maximum limit. Production Support and Maintenance. Basic is not offered. Capabilities from the following products included:
|
Capacity Pack Premium, Advanced, or Foundation | Subscription or Perpetual | TB |
License for larger NAS and Object Storage unstructured data backups, generally greater than 250TB. Offered alongside the respective Veeam Data Platform Premium, Advanced or Foundation environments, in increments of 1TB for Veeam Data Platform Premium edition. Support and Maintenance aligns to the Veeam Data Platform contract. |
Capacity Pack Essentials | Subscription or Perpetual | TB |
License for larger NAS and Object Storage unstructured data backups. Offered in increments of 1TB with minimum of 5TB and maximum of 50TB. |
Workload Type | Licensed Object(s) | Instance |
VM or Cloud VM | 1 | 1 |
Server or Application Server | 1 | 1 |
Enterprise Application | 1 | 1 |
Workstation | 3 | 1 |
Unstructured Data | 500 GB | 1 |
Note: All “Veeam Data Cloud” and related Veeam-hosted service offering agreements can be found at https://www.veeam.com/eula.html
Offering | License Type | License Unit | Specifics |
Veeam Backup for Microsoft 365 | Subscription | User |
Minimum of 10 Users. Licensed per User account in all customer organizations. A license is not required for:
Production Support and Maintenance, Premier is optional. Basic is not offered. |
Veeam Backup for Salesforce | Subscription | User |
Minimum of 10 Users. Licensed per "Salesforce" user license type. 100% of used licenses of "Salesforce" license type must be covered. Unused Salesforce user licenses are not counted. A license is not required for other license types in Salesforce, such as:
Sandbox users are not licensed. Production Support and Maintenance, Premier is optional. Basic is not offered. |
Veeam Recovery Orchestrator | Subscription | Orchestrated Instance |
Offered in packs of 10 Orchestrated Instances. Available primarily in Veeam Data Platform Premium or as an Add-on to Veeam Data Platform Advanced (Veeam ONE is required). Not available as an Add-on for Veeam Data Platform Essentials or Foundation. Support aligns to Veeam Data Platform Support level. |
Veeam Kasten for Kubernetes | Subscription | Node |
Licensed per (worker) node. Please refer to Kasten pricing and support policy pages: https://www.veeam.com/products/cloud/kubernetes-backup/pricing.html |
Veeam Backup for AWS | Subscription | Instance | Offered in packs of 10 Instances. Available as part of AWS Marketplace subscription or with BYOL version. |
Veeam Backup for Azure | Subscription | Instance | Offered in packs of 10 Instances. BYOL version only. |
Veeam Backup for Google Cloud | Subscription | Instance | Offered in packs of 10 Instances. BYOL version only. |
Veeam Management Pack for Microsoft System Center | Subscription or Perpetual | Socket |
Minimum of 10 Sockets. For Subscription Offering, Support and Maintenance is limited to Production level. Basic level is not offered. For Perpetual Offering, Support and Maintenance options include: Production and Basic |
Legacy Per-CPU Socket Offerings(Perpetual Per-CPU Socket licenses have ceased new sale.) |
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Veeam Data Platform Advanced | Subscription and Perpetual* | Socket |
Bundle for VMware vSphere and Microsoft Hyper-V virtual machine workloads only. Select Capabilities from the following products included:
Production Support and Maintenance included, Premier is optional. Basic* is not offered. Legacy Perpetual Edition* options included: Enterprise Plus, Enterprise, Standard * Perpetual options are no longer available for new customer sales. |
Veeam Data Platform Foundation | Subscription and Perpetual* | Socket |
Offering for VMware vSphere and Microsoft Hyper-V virtual machine workloads only. Select Capabilities from the following products included:
Production Support and Maintenance, Premier is optional. Basic* is not offered.
Legacy Perpetual Edition* options included: Enterprise Plus, Enterprise, Standard * Perpetual options are no longer available for new customer sales. |
Veeam Data Platform Essentials | Subscription and Perpetual* | Socket |
Bundle for VMware vSphere and Microsoft Hyper-V virtual machine workloads only. Bundle offered in packs of 2 Sockets with maximum of 6 Sockets (3 Packs). Designed exclusively for small businesses and installations. Cannot be merged with another product license to scale above maximum limit of Sockets. Can be combined with Veeam Data Platform Advanced VUL. Purchase of an upgrade SKU required to grow beyond maximum limit of Sockets. Products Included:
Production Support and Maintenance, Basic* is not offered
Legacy Perpetual Edition* options included: Enterprise Plus, Enterprise, Standard * Perpetual options are no longer available for new customer sales. |
Veeam ONE - No longer available for new customer sale | Perpetual* | Socket |
When purchased as a standalone without Veeam Backup & Replication, offering provides monitoring, reporting and analytics for VMware and Hyper-V virtual machine workloads only. Support and Maintenance options include Production & Basic * Perpetual options are no longer available for new sales. |
For all Perpetual Socket Licenses customers, Veeam Backup & Replication and Veeam ONE products will enable additional FREE VUL licenses to be available for use - one License per each Socket up to a maximum of 6 gifted VULs.
For Veeam ONE, these FREE instances can only be used on monitoring and reporting on all non-VM workloads from the connected Veeam Backup & Replication.
Customers who need to combine purchased Socket and Instance licenses into one License Key can do so onthe Customer Portal. Read more about License Key merges
Starting with version 10, Veeam Backup & Replication allows installing separate Socket and Instance License Keys at the same time without prior merging of keys at the customer portal. The following conditions will apply:
VUL Instances, when in the presence of sockets, will protect NAS, Agents, Plug-Ins, AHV and Cloud VMs, and any workload excluding VMware and Hyper-V VMs.
VUL Instance license expiration will, following the grace period, disable all product functionality until the expired license is removed from the product installation.
Socket license support expiration will not have any impact on the product’s functionality, except for the limitation to install product updates shipped after the support expiration date.
Important note: To receive Production Support for combined license, the Socket license must be at the Production Support and Maintenance level.
For more information, please contact Veeam Renewals at renewals@veeam.com.
Customers with “Active” Support and Maintenance Agreement are encouraged to migrate their Veeam Data Platform Essentials, Veeam Data Platform Foundation or Veeam ONE per-Socket License(s) to a Veeam Universal License (VUL) for additional capability and flexibility benefits.
For more information, please contact Veeam Renewals by submitting a form at https://www.veeam.com/renewal.html.
Veeam issues a License Key for each license purchased.
The End User is authorized to use each License Key to activate and use the Software within the parameters of this Licensing Policy according to this License Policy terms.
Veeam License Key contains specific licensing terms and a signature record that proves the integrity of the License Key file for the product. Only those License Keys that are marked as “Active” in Veeam’s records are considered legitimate and valid License Keys. Customer’s Active License Keys are always visible on the Customer Portal.
In the event where a License Key is revoked and a written confirmation has been sent, Customer must stop usage of License Key.
Please refer to technical documentation for product license installation help. The Veeam License Key defines the maximum number of License Units for the Software to consume or process from all objects of the connected Source Infrastructure.
Customers can use copies of the Software and one License Key to manage same or multiple Source Infrastructures. In this scenario, Customers are required to implement centralized license management (for example, Veeam Enterprise Manager) to control total license consumption and compliance with the licensing terms.
Customers can use multiple Licenses with different license terms, but only for protecting separate Source Infrastructures. For additional clarification, see 3.6 for the definition of separate Source Infrastructures.Veeam centralized management is not available/allowed for such use cases. In these cases, Customers will be provided with separate license files for each separate backup infrastructure.
With certain conditions, Customers can combine License Keys with different license terms to manage multiple Source Infrastructures with the same backup infrastructure. Customers are advised to implement centralize
license management (Veeam Enterprise Manager) to control total license consumption and compliance with the licensing terms.
The license expiration date and license support expiration date are calculated from the license start date which is the date when Veeam accepts the Purchase Order from distribution and delivers the License Key to the Customer portal at https://my.veeam.com.
When purchasing a renewal of Perpetual or Subscription Licenses, the updated License Keys become available at the Customer portal. If the License Key auto-update functionality is enabled, the updated License Key will be installed into the product automatically.
Customers that are current on maintenance have an option to merge several Production License Keys into a single License Key to use in a product installation. Merge functionality for current versions is available at Customer Portal (my.veeam.com). For cases when merge is required for older versions of Veeam products, a Licensing support case needs to be opened.
When several License Keys are merged, the earliest license expiration date and support expiration date with respective Support ID will be in the merged License Key.
License Key Editions must match, with exception of merging perpetual Socket license and Veeam Universal License. The Edition of the merge license will follow the Socket License Key (e.g. merging a 10 Socket Standard Edition license with the VUL is possible and will result in a Standard Edition License Key).
License Key merge is only available for compatible licenses with up-to-date License Administrator information.
To revert the License Key merge operation, Customers may choose “Undo merge” to destroy the merged license and revert to original Product License Keys.
License Key Merge Exception | Merge rules |
Veeam Data Platform Essentials (formerly packaged as Veeam Backup Essentials) | Veeam Data Platform Essentials VUL and Capacity Pack Essentials licenses can be merged for centralized management. Merges are still restricted to 50 VULs and 50 TB. Aside from this, Veeam Data Platform Essentials cannot be merged with licenses with different License Types or with other products. |
Veeam Universal Licenses |
Merge is allowed between Veeam Universal Licenses and other types of supported licenses. The resulting License Key will contain combined License Units from Perpetual and Subscription Licenses. All other License Key parameters will follow License Key merge rules. |
Merging License Keys with Sockets and VUL Instances |
Veeam v12 allows for In-Product merges. The ability for licenses to be installed side-by-side or “merged”in the product application is dependent on the license counters. Specifically, a single Socket license can be installed in the same environment as a single VUL or Capacity license. Attempting to install a second Socket license file will overwrite the previous Socket licensing. Attempting to install a second VUL or Capacity license will overwrite the existing VUL or Capacity licensing. For customers with earlier versions of Veeam Backup & Replication Socket Perpetual and VUL Instance License Keys may need to be merged on the My.Veeam.com customer portal before applying the license to the software.Below is an example of the resulting key when merged on the portal:
Starting with v7, a standalone license for Veeam Recovery Orchestrator must be merged with a Veeam Data Platform license before it can be installed in the software application. To merge your Veeam Data Platform license with your Veeam Recovery Orchestrator license, please follow the steps outlined in KB3116 (https://www.veeam.com/kb3116). |
In accordance with the EULA, Veeam licenses are non- transferable. Requests for exceptions to this policy should be submitted by the License Administrator through a licensing case on the Customer Portal (my.veeam.com).
The licensing case must be opened by the current Veeam License Administrator or a representative of the Customer with a proof of purchase submitted via the case.
Customers are entitled to the Service Level Agreements (SLAs) associated with the Offering as described in the support policy.
Please note that support may NOT be provided for Customers with expired license or Support and Maintenance agreement.
Support and Maintenance is offered with both Subscription and Perpetual License Types. With “Active” Subscriptions, Customers are eligible for Support and Maintenance; however, with Perpetual Licenses, Customers must renew their annual Support and Maintenance agreement in order to stay eligible. Read more details on Support and Maintenance renewal costs.
Please open a licensing support ticket at the Customer portal for such a request.
Veeam has three support programs which may or may not be available for all Offerings: Premier, Production, and Basic. Production support is default for nearly all offerings. Premier support is offered for customers who have higher level SLA needs and specific purchase requirements must be met.
Additionally, there is an Evaluation support program for 30 days following product downloads. Each program provides a guarantee for support via Web, E-mail and Phone, and the ability to open cases via Web or Phone.
Support for Customers with the Community Edition/Free License/NFR licensed products is provided on a best-effort basis. For more information, please refer to the Veeam Customer Support Policy.
For Perpetual license offerings: New product releases and maintenance updates are available only to Customers with a current maintenance contract. Product updates may be refused by the Software where the License Key Support Expiration date has past.
Support level for Customers always defaults to their lowest contracted level. For example, if a Customer has 90% of their licenses contracted to Production Support and 10% of their licenses contracted to Basic Support, Veeam will only provide Basic Support
Perpetual License includes a Production or Basic Support and Maintenance agreement for the first year.
Subscription License includes a Production Support and Maintenance agreement for the full term of the license.
Maximum prepaid term for a Subscription License is five years. Maximum prepaid term for Support and Maintenance for a Perpetual License is three (3) years.
This term may be reduced to a shorter term for Offerings that are at or near end-of-sale. The first year of Support and Maintenance included with new Perpetual Licenses counts towards this maximum. Please note that SKUs may not be ‘doubled’ to increase length of time for support.
Support renewals past due will be assessed a 25% reinstatement fee. Fee is included in Expired Renewal SKUs, which are required for renewal of agreements expired at time of purchase. Expired Fee Waived SKUs can be used with Veeam approval only.
If support agreement is expired, please contact Veeam Renewals team to confirm needed SKUs.
Licensed Object | Description |
VM | A protected VMware ESX, Microsoft Hyper-V, Nutanix AHV, Red Hat Virtualization, or Oracle Linux KVM VM that is backed up, replicated, copied, monitored or otherwise consumed by the Software. |
Cloud VM | An Amazon AWS EC2 Instance, a Microsoft Azure VM or Google Cloud VM that is backed up, replicated, copied, monitored or otherwise consumed by the Software. |
Server |
A Windows, Linux, Unix (or other supported operating system) machine, physical or virtual, where the Software is installed. Each node of the clustered setup needs to be licensed. |
Application Server |
A physical or virtual machine where the application-specific Software is installed. Each node of the clustered setup needs to be licensed. |
Workstation | A physical or virtual machine where the Software is installed. Each node of the clustered setup needs to be licensed. |
NAS | Front-end storage capacity pack. |
User | A User account in all organizations as reported by the management Software. |
Socket | An occupied motherboard CPU socket (as reported by the hypervisor API) on hosts with virtual machines (VMs) to be backed up, replicated, monitored or reported on. |
License Unit | Description |
Instance |
Calculated value representing the total “value” of all Licensed Objects that can be protected and/or managed by the Customer using Veeam or partner solutions. See Instance calculation for Veeam Universal License. In Rental licenses, Instance represents the value in rental points for managed workloads. |
Orchestrated Instance |
1 (one) License Unit is consumed by each Protected Workload. This instance type allows the workload to participate in orchestration activities (be a part of plans, labs, reports) in Veeam Recovery Orchestrator (VRO). |
User |
1 (one) License Unit is consumed by each User account in all organizations as reported by the management Software. |
TB |
1 (one) License Unit is consumed per terabyte of non-deduplicated and uncompressed front-end source data. |
Socket |
1 (one) License Unit is consumed for each occupied motherboard CPU socket as reported by the hypervisor API. Only source hosts are licensed — hosts on which VMs that you back up or replicate reside. Target hosts (for replication and migration jobs) do not need to be licensed. Each node of the clustered setup needs to be licensed. |
If present, “Product Edition” or “Edition” means the specific edition of the Software that defines the functionality available in the Software.
See Feature Comparison for more information on specific Product Edition features and functionality.
“Subscription License” means a License Type that grants Customers the right to use the latest version of the Software for a specified length of time or term, depending on SKU purchased. Basic or Production Support and Maintenance is included for the entire term of the Subscription License, provided the End User is compliant with this Licensing Policy and the EULA. More details on Support and Maintenance.
To renew your Subscription License, please contact your reseller or use the Veeam Renewal form to contact Veeam.
Veeam provides some products free of charge with full or limited functionality.
“Community Edition” means a License Type that grants End-Users a fully functional version of the Software for very small environments and is limited to Licensed Units built into the License Key. Some versions of free products may require a valid no-cost license (“Free License”) that is available for everyone upon website page registration.
Please follow directions in the product interface to obtain such a license.
Community Edition License Customers agree to receive email marketing communications from Veeam Software with ability to unsubscribe from it.
Sharing of the Source Infrastructure between different Community Edition and Free Licenses is prohibited. This includes using multiple Community Edition deployments, or using both paid licenses and Community Edition deployments, to protect different parts of the same Source Infrastructure. For the avoidance of doubt, see 3.6 for the definition of separate Source Infrastructures.