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How to merge Veeam Backup & Replication licenses

Challenge

This article describes the process of merging licenses for Veeam Backup & Replication.

Cause

A license file installed to your Veeam software replaces the information from the previous license of that type. A merged license file allows for increased socket or instance capacity by combining licenses from multiple Support IDs.

Please note that the merged license key will use the earliest support expiration date of all product keys.

Solution



NOTE! Licenses can be merged only when they have the same:

  • Account Name
  • Product Name and Edition
  • Product Version
  • Licensing Terms
  • License Administrator
  • They must all be Active on Support.

Veeam Backup & Replication v10

Version 10 of Veeam Backup & Replication is designed to accept two separate license files; one for sockets and one for instances. If you have multiple license keys for either workload, you will need to merge them together before installation.

Your License Administrator may obtain a merged license file by following the steps below.

  1. Log on to the Veeam My Account dashboard and go to License management >> Production Licenses (https://my.veeam.com/#/licenses/production)
  2. If you are managing multiple accounts, please select the account you are performing the merge for.
    User-added image
    Once you have made the selection all the products under the account will be visible.
    User-added image
  3. To start the merge process, please use the License merge link:
    User-added image
  4. Now you can select the Products and the SupportID’s you want to merge. You can select several compatible product licenses to merge into one license file.
    User-added image
  5. After you have selected the SupportID’s you want to merge; you will have to click the Preview button to view the new licenses information. You will need to select which version of Veeam the requested merged file is for.
    User-added image
  6. After you have verified the information’s of the page you will have to use the “Merge Licenses” button to finalize the merge process. You will then be presented with an option to download the license or send a copy to the license administrator’s email.
    User-added image
 

Veeam Backup & Replication 9.5 Update 4b

Veeam Backup & Replication 9.5 U4\U4a\U4b (Build numbers: 9.5.4.x) is designed to accept only a single license key. If you have multiple license keys or keys for different workloads (sockets and instances); they must be merged into a single license file via the Customer Portal prior to installation. The action of installing a license file will replace the previously installed license file.

More information

  • To revert the License Key merge operation, Customers may choose “Cancel merge” to destroy the merged license and revert to original product License Keys.
     
  • License Key split option on the Customer portal is available to select Customers only. Splitting licenses within one SupportID requires opening a licensing support case.
    https://my.veeam.com/#/open-case/step-1?type=1
     
  • Please note that the license auto-update feature does NOT correctly update merged licenses created on the license management portal. If you have enabled auto-update, disable it before installing a merged license from the license management portal.
     
  • More info about the merge policy here
KB ID:
3116
Product:
Veeam Backup & Replication
Version:
9.5.4.x | 10.x
Published:
2020-02-25
Last Modified:
2020-08-13
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