How to Merge Veeam Backup & Replication Licenses

KB ID: 3116
Product: Veeam Backup & Replication
Published: 2020-02-25
Last Modified: 2022-09-09
Languages: DE | IT
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Challenge

This article describes the process of merging licenses for Veeam Backup & Replication.

Cause

A license file installed to your Veeam software replaces the information from the previous license of that type. A merged license file allows for increased socket or instance capacity by combining licenses from multiple Support IDs.

Please note that the merged license will have a support expiration that matches the earliest support expiration date of the individual licenses that were part of the merge.

Solution

Merging License in Software

Starting with Version 10, Veeam Backup & Replication is designed to accept two separate license files; one for sockets and one for instances. If you have multiple licenses for either type, you must merge them via the Customer Portal before installation.

For more information on the built-in merge capability of Veeam Backup & Replication, please review the Merging Licenses section of the User Guide. As noted above, the built-in merge operation only allows one of each license type. There are also limitations on which license packages that may be merged.

Merging Licenses in Customer Support Portal

Merge Limitations

NOTE! Licenses can be merged only when they have the same:

  • Account Name
  • Product Name and Edition
  • Product Version
  • Licensing Terms
  • License Administrator
  • They must all be Active on Support

Merge Licenses

The License Administrator may obtain a merged license file by following the steps below.

  1. Sign in to the Veeam My Account portal and go to License management >> Production Licenses
Production liceneses section
  1. If the My Account portal login is associated with multiple companies, select the correct company using the Account Switcher at the top of the portal.
Accoutn Switcher
  1. To begin the merge process, click License merge
  1. Select the products and respective licenses you want to merge and click Preview.
  1. After verifying the information in the preview, click the “Merge Licenses” button to finalize the merge process.
    You may have to scroll down the preview pane to see the Merge Licenses button.
  1. A pop-up will appear with the option to download the license or send a copy to the license administrator’s email.
Merge Confirm

Undo Merge

The License Administrator can undo a license merge by following the steps below.

  1. Sign in to the Veeam My Account portal and go to License management >> Production Licenses.
Production liceneses section
  1. If the My Account portal login is associated with multiple companies, select the correct company using the Account Switcher at the top of the portal.
Accoutn Switcher
  1. To begin the undo merge process, select the merged License to be undone.
    Hint: Merged licenses will show a small grey merged symbol in their details.
  1. Click the Undo merge link.
  1. A pop-up will appear asking you to confirm that you wish to undo the license merge. Click OK.

More information

  • More info about the merge policy can be found in the Veeam Licensing Policy, section 1.11.2. License Key Merge.
  • Per the Veeam Licensing Policy section 2.5. Support:

    Support level for Customers always defaults to their lowest contracted level. For example, if a Customer has 90% of their licenses contracted to Production Support and 10% of their licenses contracted to Basic Support, Veeam will only provide Basic Support.

    This is why in the examples shown on this KB, the merge of a Production Support license and Basic Support license resulted in a merged license with Basic Support.
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