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Missing Tape Device

KB ID: 1812
Product: Veeam Backup & Replication
Version: 7.x, 8.x
Published: 2013-08-28
Last Modified: 2020-08-13
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Challenge

Tape Device is not present within backup infrastructure.

Cause

A missing tape drive can stem from a few issues described below.

Solution



1. Device Specific, vendor supplied OEM driver for Windows must be installed.
    a. Devices appearing in Windows Device Manager as Unknown or Generic are not supported.

 
User-added image


2. No other backup server must be interacting with the tape device.

3. Tape device drives must be fully up to date (Tape Devices, Auto loader, etc.).

If all devices are fully up to date, but the tape is still not present, a reboot of the Veeam server may be necessary.

More information

If any other management software interacts with the tape device (in an unsupported configuration), you must stop all services and restart the Veeam services to allow communication to the tape devices.
 
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