Missing Tape Device

Veeam Backup & Replication
7.x, 8.x
Last Modified:


Tape Device is not present within backup infrastructure.


A missing tape drive can stem from a few issues described below.


1. Device Specific, vendor supplied OEM driver for Windows must be installed.
    a. Devices appearing in Windows Device Manager as Unknown or Generic are not supported.


User-added image

2. No other backup server must be interacting with the tape device.

3. Tape device drives must be fully up to date (Tape Devices, Auto loader, etc.).

If all devices are fully up to date, but the tape is still not present, a reboot of the Veeam server may be necessary.

More Information

If any other management software interacts with the tape device (in an unsupported configuration), you must stop all services and restart the Veeam services to allow communication to the tape devices.

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.


Rate the quality of this KB article: 
2.8 out of 5 based on 14 ratings

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.

Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text: