Tape Device is not present within backup infrastructure.
A missing tape drive can stem from a few issues described below.
1. Device Specific, vendor supplied OEM driver for Windows must be installed.
a. Devices appearing in Windows Device Manager as Unknown or Generic are not supported.
2. No other backup server must be interacting with the tape device.
3. Tape device drives must be fully up to date (Tape Devices, Auto loader, etc.).
If all devices are fully up to date, but the tape is still not present, a reboot of the Veeam server may be necessary.
Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.