We offer two paid support programs (Basic and Production) that include support services as well as upgrades and updates to our products.
Veeam’s Basic Support program provides software support services during business hours (support policy) along with upgrades and updates to the products. One year of Basic Support is included with initial product license purchase.
Veeam’s Production Support program provides 24/7 software support services and fastest response times for critical issues.
If you know of a safety or abuse problem with any of Veeam products, please report it to firstname.lastname@example.org.
Please sign in to our Customer Support Portal to:
- Create a new support case
- Manage your existing support cases
- Request "one click update"
- Attach logs to existing cases
- Obtain product downloads and patches
- Manage your license
Very quick reaction and pointed me in the right direction where to look for the issue. I'm wasn't a Veeam issue at all, but an ESX issue and the Veeam support technician cleared that very quickly.