We offer two paid support programs (Basic and Production) that include support services as well as upgrades and updates to our products.
Veeam’s Basic Support program provides software support services during business hours (support policy) along with upgrades and updates to the products. One year of Basic Support is included with initial product license purchase.
Veeam’s Production Support program provides 24/7 software support services and fastest response times for critical issues.
Please sign in to our Customer Support Portal to:
- Create a new support case
- Manage your existing support cases
- Request "one click update"
- Attach logs to existing cases
- Obtain product downloads and patches
- Manage your license
Support technician has an amazing knowledge of the Veeam Product. You sure have a great team of technicians - keep up the good work.