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Veeam’s guidance for customers affected by CrowdStrike’s content update

Renewal Center

Over 91% of Veeam customers renew their contracts.*
Keep your data safe and available.

*Customer satisfaction survey 2023

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Connect with a Veeam representative to get your quote!

Innovate with Veeam

The world is constantly transforming and so is Veeam. Regardless of where customer data resides — virtual and physical systems, SaaS services, hybrid cloud, or multi-cloud — our platform helps companies keep their business running.

We have a finger on the pulse of innovation and are committed to ensuring companies can focus on what’s most important to them: Data Transformation, security and productivity. 

Learn how your company can quickly adapt to the world’s evolving needs and discover the benefits of renewing your contract with Veeam.

What are the benefits of renewing your Veeam Contract?

The latest product updates

Access the latest major releases, product
updates and patches.

24/7 Worldwide support

Our support engineers across the globe
are available to assist you.

Merge and manage your license

Keep your environment centralized
and easy to manage online.

Portability across workloads

Migrate to Veeam Universal License (VUL)
for protection across all environments.


Manage licenses, download new releases
and much more in the My Account portal.


Increase your ROI and productivity,
while Veeam ensures your business is safe.

FREE* Upgrade with Ransomware Protection for All Workloads

Stay safe, get more Veeam

*Exact pricing depends on your current product edition and expiration dates.
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Renewal Request

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My support has expired. What should I expect?

At the end of a Subscription license period, both product backup functionality and support will not be available until the subscription is renewed.

At the end of a maintenance contract for a Perpetual Socket license, product usage is available for the version installed at the moment of expiration, but support is unavailable.

Any customer who is not current on their support loses access to product updates, new product releases, and timely technical support and won’t be able to manage licenses on the licensing portal. No new license keys will be issued for the expired contracts until maintenance is renewed (including license merges, edition upgrades and edition downgrades).

What if I renew my contract after support expiration?

Active support contract ensures you are able to take full advantage of all the benefits:

  •  New major releases, new features and minor product updates for FREE
  • License management and merges
  • Experienced Veeam technical support
  • Compatibility releases for VMware vSphere and Microsoft Hyper-V

Per-socket perpetual past due renewals will be assessed a 25% reinstatement fee. The fee is included in Expired Renewal SKUs. Your support will be extended from the original contract’s expiration date.

Renewing an expired subscription contract will incur no additional reinstatement fees. Support starts from the Purchase order processing date. 

After all support contracts for a product have lapsed in a customer’s environment for more than one year (for perpetual licenses) or six months (for subscription licenses) - customers are no longer able to renew licenses.

Please contact the Veeam Renewals Team to assess the best route moving forward. 

How can I migrate from a legacy perpetual per-socket license contract to a fully featured, portable Veeam Universal License (VUL) subscription?
Customers can migrate from Perpetual Socket-based licenses to VUL licenses by purchasing Migration SKUs. Purchasing these SKUs converts the contract from perpetual per-socket licenses to Veeam Universal Licenses and, in most cases, extends the support term for one year. Any migration from a socket based license to VUL must be done for the full number of sockets in the customer’s contract. The purchase of new VUL licenses to replace Perpetual Per-Socket licenses without using the authorized migration SKU is not permitted. After migration, all further quoting will be done using VUL SKUs. For details on migration and pricing, please reach out to your preferred reseller or the Veeam Renewals Team.
What date is considered the support start date after the renewal has been purchased?

Perpetual contracts
Example: A customer has support expiring in Dec. 2023. With an annual renewal purchased in Oct. 2023 — the new support period will be Dec. 2023-Dec. 2024. The same approach is used for licenses with expired support. If the customer has expired support in Dec 2022 and annual renewal is done in Apr. 2023 — the new support period will be Dec 2022 - Dec 2023.

Subscription contracts
Active subscription contracts are extended from the support expiration date. Expired subscription contracts are extended from the PO processing date.

If I’m using a merged license file for socket contracts with Basic and Production Support levels, at which support level will I be supported?
To receive Production Support, all Production-licensed sockets for a product must be licensed at Production Support levels, otherwise support defaults to Basic Support levels.

Ready to renew?

Contact our customer success representatives to ensure Veeam continues to give your business infrastructure the most comprehensive modern data protection for Cloud, Virtual and Physical.

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