Tape library and drives are shown as separate devices


KB ID: 1842
Products: Veeam Backup & Replication
Version: 7.x
Published:
Created: 2013-12-05
Last Modified: 2013-12-05

Challenge:

Veeam B&R shows tape drives as a separate devices:

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Cause:

The issue could be caused by tape library not reporting tape drive serial number. 

Solution:

It is possible to manually map drive(s) to tape library using the registry value:

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Key: HKLM -> Software -> Veeam -> Veeam Backup and Replication
Name: TapeDevices
Type: REG_MULTI_SZ
Data: changer0=tape0

tape0 is a symbolic name of tape drive. It can be found out in windows device manager:

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If library works with multiple drives, they all need to be specified in value data, e.g. Changer0=Tape0,Tape1,Tape2

Please restart Veeam Backup Service for changes to take effect.

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