How to create a case with Veeam Support
Purpose
This article documents how to create a case with Veeam Support.
Solution
- Go to https://my.veeam.com
- Enter your credentials and click Sign In.
- Click on the "Open Case" button in the menu on the left side.
- Choose a Case Type:
- Technical product support is for Break-fix issues or any technical questions related to Veeam products.
Note: You must be a Case Administrator to open a Technical product support case. - Licensing is for questions relating to software licensing.
- General Inquiry is for feedback or issues related to Veeam websites and services, not products.
- Technical product support is for Break-fix issues or any technical questions related to Veeam products.
- After selecting the case type, fill in the case details.
- On the next page, you will be asked to add attachments to your case.
For Technical product support cases It is imperative that you provide logs when creating a case so that Veeam Support may best assist you.- Select the bucket relative to your region.
- For Technical support cases relating to Veeam Backup & Replication, please review this article for details on how to collect logs: https://www.veeam.com/kb1832
- For cases related to Veeam Agent for Windows, please review this article for details on how to collect logs: https://www.veeam.com/kb2404
- On the last page of case creation, you will have an opportunity to review all details provided and add specific contact details. If you have a direct phone number a Veeam Support engineer should call you at, add it at this point.
More information
For more information, please refer to our Support Policy: Vee.am/SupportPolicy
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