This article discusses how to collect logs from Veeam Backup & Replication and additional information to include when submitting a Veeam Support case for technical assistance.
If you are a Cloud Provider gathering logs from your Service Provider infrastructure, please review: https://www.veeam.com/kb2096
The following animation demonstrates how to compile logs in Veeam Backup & Replication.
At the Date Range step of the wizard, use the "Collect logs for the last N+1 days" option where is N is the number of days since the issue occured plus one.
Example: (Issue occured about 5 or 6 days ago, a value of 7 is specified.)
At the Location step of the Export Logs wizard, specify the destination folder to which the logs will be exported.
More information about Veeam Backup & Replication logging and file locations can be found here.