This article documents how to collect logs from Veeam Backup & Replication and additional information to include when submitting a Veeam Support case for technical assistance.
Review the Additional Logging section below to determine if there are other logs you should collect and include on your case.
If you are a Cloud Provider gathering logs from your Service Provider infrastructure, please review: https://www.veeam.com/kb2096
The following animation demonstrates how to compile logs in Veeam Backup & Replication.
At the Date Range step of the wizard, use the "Collect logs for the last N+1 days" option, where N is the number of days since the issue occurred plus one.
Example: (Issue occurred about 5 or 6 days ago, a value of 7 is specified.)
At the Location step of the Export Logs wizard, specify the destination folder to which the logs will be exported.
Note: In versions of Veeam Backup & Replication prior to version 12, it was possible to click Finish before the log export process was complete. If the Export Logs window is closed prematurely, the process will continue in the background. When the log export completes, the .zip file will be created. If you check the log export folder and a .zip file with today's date is not present, the log export process has not been completed.
More information about Veeam Backup & Replication logging and file locations can be found here.
This form is only for KB Feedback/Suggestions, if you need help with the software open a support case