If you are a Cloud Provider gathering logs from your infrastructure please see: https://www.veeam.com/kb2096
This article covers how to properly compile your logs in Veeam Backup & Replication v8.x and newer, as well as what to include when submitting a Support case for technical assistance.
The following animation demonstrates how to compile logs in Veeam Backup & Replication.
If you would prefer to upload the logs via SFTP please notify Veeam Support and an engineer will provide SFTP credentials for the case.
To upload logs via SFTP please review this article: https://www.veeam.com/kb1661
Below are the relative log path lists for Veeam Backup & Replication. If there are difficulties compiling the logging requested via the wizard-based instructions above, please obtain the files from the appropriate directory below and provide Veeam Support a .zip file copy.
Typical log files requested for a manual log compilation will be:
The task's folder located in the parent directory, zipped. This will contain all relevant job/task/agent data.