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How to Collect Logs for Veeam Backup & Replication

KB ID: 1832
Product: Veeam Backup & Replication | 11 | 12 | 12.1
Published: 2013-11-19
Last Modified: 2024-05-28
Languages: DE | JP | IT | FR | ES
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Purpose

This article documents how to collect logs from Veeam Backup & Replication and additional information to include when submitting a Veeam Support case for technical assistance.
Additional Logging

Veeam Backup & Replication interoperates with other Veeam products. Please refer to the 'Additional Logging' section at the bottom of this article for links to guides on collecting logs for other Veeam products.

If you are a Cloud Provider and need to gather logs from your Service Provider infrastructure, please review KB2096 Veeam Cloud Connect - Compiling Provider/Tenant Logs for Support Cases.

Solution

Built-In Log Collection Wizard

The following animation demonstrates how to compile logs in Veeam Backup & Replication.

User-added image

  1. In the Veeam Backup & Replication Console's Main Menu (≡), hover over Help and select Support Information.
The image shows the main menu of Veeam Backup & Replication opened and the Help section expanded, a mouse hovers over the Support Information menu option.
  1. At the Scope step of the wizard, define the scope for logs export. The following are suggested choices based on the issue faced:
    • For Backup, Replication, and other non-restore jobs, select Export logs for this job. If multiple jobs are affected, use Ctrl+Click to select more than one job.
    • For issues relating to Capacity Tier (SOBR offload, restore from object storage, etc.), use the “Export all logs for selected components” option and select the related backup infrastructure server(s).
      Alternatively, review KB4463: Granular Log Collection Guide for SOBR Capacity/Archive Tier Issues
    • For all other issues (including restore jobs), use the “Export all logs for selected components” option and select the related backup infrastructure server(s).
The screenshot displays the scope options of the Export logs wizard
Select Multiple Jobs or Objects in One Bundle

To select multiple jobs or objects in one bundle, do one of the following:

  • Hold [Ctrl] and click items to add to your selection.
  • Hold [Shift] and select a range of items between the currently selected item and the one you click.
  1. At the Date Range step of the wizard, use the "Collect logs for the last N+1 days" option, where N is the number of days since the issue occurred plus one.

    Example: (Issue occurred about 5 or 6 days ago, a value of 7 is specified.)

The image displays the Date Range options of the Export Logs wizard
  1. At the Location step of the Export Logs wizard, specify the destination folder to which the logs will be exported.

The image displays the Location tab of the Export Logs wizard.
  1. After clicking Apply, the log collection process will start.
  2. When the Export Logs process is complete, the "Open folder" link will become active; clicking on this will take you directly to the folder where the logs have been exported. There will be a .zip file in the log export folder ready to be provided to Veeam Support.

 

Note: In versions of Veeam Backup & Replication prior to version 12, it was possible to click Finish before the log export process had been completed. If the Export Logs window was closed prematurely, the process would continue in the background. When the log export was completed, the .zip file would be created. If you checked the log export folder and a .zip file with that day's date was not present, the log export process had not been completed.

For information about attaching files to a support case, please review: https://www.veeam.com/kb4162

More Information

Collecting Logs Manually

If you are facing a situation where you do not have access to the Veeam Backup & Replication Console and cannot use the built-in log export tool, please use one of the following methods to manually export logs.

Option 1: Automated Log Export Script

The following script, when run on the Veeam Backup Server, will copy all files within the default log folder that have been modified in the past 3 days to a temporary folder, then zip those files and delete the temporary copy of the logs. You then attach the resulting zip file to the case.

Notes:

  • If a custom log location has been set, please adjust the $sourceFolder path accordingly.
  • Either create the destination folder C:\Temp or update the #destinationFolder value.
$sourceFolder = "C:\programdata\Veeam\Backup"
$userFolder = Join-Path $env:LOCALAPPDATA -ChildPath "Veeam\Backup"
$destinationFolder = "C:\temp"
$pastDays = 3

# Create a temporary folder to hold the files and folders
$tempFolder = Join-Path -Path $env:TEMP -ChildPath ([Guid]::NewGuid().ToString())
New-Item -ItemType Directory -Path $tempFolder | Out-Null

# Use Robocopy to copy and filter the source folder files based on modified time
robocopy $sourceFolder $tempFolder /S /MAXAGE:$pastDays /COPYALL /NFL /NDL /NJH /NJS

# Create a subfolder for user app data within the temporary folder
$userAppDataTemp = Join-Path -Path $tempFolder -ChildPath "userappdata"
New-Item -ItemType Directory -Path $userAppDataTemp | Out-Null

# Use Robocopy to copy and filter the user folder files based on modified time
robocopy $userFolder $userAppDataTemp /S /MAXAGE:$pastDays /COPYALL /NFL /NDL /NJH /NJS

# Compress the copied files into a zip file including the subfolder for user appdata
$destinationZip = Join-Path -Path $destinationFolder -ChildPath "$(Get-Date -Format "yyyy-MM-dd'T'HHmmss")_ManualVeeamBackupLogs.zip"
Compress-Archive -Path $tempFolder -DestinationPath $destinationZip -Force

# Remove the temporary folder
Remove-Item -Path $tempFolder -Recurse -Force

# Open Explorer to the location of the output log bundle
explorer.exe $destinationFolder
Option 2: Semi-Automated Export Using Robocopy

The following robocopy commands will copy all files within the default log directory(s) that have been modified in the past 3 days to the folder you specify (default: C:\temp\logs\). When the robocopy command is complete, you'll need to compress the folder and attach it to the case.

Note: These commands are formatted for use with a PowerShell.
Primary Log Folder:

robocopy C:\ProgramData\Veeam\Backup C:\temp\logs\Veeam_$(Get-Date -Format "yyyy-MM-dd'T'HHmmss")\ /maxage:3 /s
Per-User Log Folder:
robocopy (Join-Path $env:LOCALAPPDATA "Veeam\Backup") (Join-Path "C:\temp\logs" ("VeeamAppData_" + (Get-Date -Format "yyyy-MM-dd'T'HHmmss"))) /maxage:3 /s
Option 3: Full Manual Log Collection

Zip the entire %ProgramData%\Veeam\Backup\ folder on the Veeam Backup Server and provide that file to Support.

Also, include %localappdata%\Veeam\Backup\ for user-specific logs.

Note: This process may result in a log bundle that is quite large.

Log File Locations

More information about Veeam Backup & Replication logging and file locations can be found here.

 

 

Additional Logging

For more information on how we process the collected data, please visit: vee.am/processing_of_personal_data
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