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- How to Collect Logs for Veeam Backup & Replication
How to Collect Logs for Veeam Backup & Replication
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Purpose
This article documents how to collect logs from Veeam Backup & Replication and additional information to include when submitting a Veeam Support case for technical assistance.
Review the Additional Logging section below to determine if there are other logs you should collect and include on your case.
If you are a Cloud Provider gathering logs from your Service Provider infrastructure, please review: https://www.veeam.com/kb2096
Solution
The following animation demonstrates how to compile logs in Veeam Backup & Replication.
- In the Veeam Backup & Replication Console's Main Menu (≡), hover over Help and select Support Information.
- At the Scope step of the wizard, define the scope for logs export. The following are suggested choices based on the issue faced:
- For Backup, Replication, and other non-restore jobs, select Export logs for this job. If multiple jobs are affected, use Ctrl+Click to select more than one job.
- For all other issues (including restore jobs), use the “Export all logs for selected components” option and select the related backup infrastructure server(s).
- For issues relating to Capacity Tier (SOBR offload, restore from object storage, etc.), use the “Export all logs for selected components” option and select the related backup infrastructure server(s).
To select multiple jobs or objects in one bundle, do one of the following:
- Hold [Ctrl] and click items to add to your selection.
- Hold [Shift] and select a range of items between the currently selected item and the one you click.
At the Date Range step of the wizard, use the "Collect logs for the last N+1 days" option, where N is the number of days since the issue occurred plus one.
Example: (Issue occurred about 5 or 6 days ago, a value of 7 is specified.)
At the Location step of the Export Logs wizard, specify the destination folder to which the logs will be exported.
- After clicking Apply, the log collection process will start.
- When the Export Logs process is complete, the "Open folder" link will become active; clicking on this will take you directly to the folder where the logs have been exported. There will be a .zip file in the log export folder ready to be provided to Veeam Support.
Note: In versions of Veeam Backup & Replication prior to version 12, it was possible to click Finish before the log export process was complete. If the Export Logs window is closed prematurely, the process will continue in the background. When the log export completes, the .zip file will be created. If you check the log export folder and a .zip file with today's date is not present, the log export process has not been completed.
More Information
Additional Logging
- If your case involves a VSS error or is related to SQL Transaction Log backup, additional logs from the guest will be needed. Please collect those as documented in https://www.veeam.com/kb1789.
- If your case involves Veeam Agent for Microsoft Windows or Veeam Agent for Linux, logs must be collected from the individual machines as well as Veeam Backup & Replication.
- How to collect logs for Veeam Agent for Microsoft Windows:
https://www.veeam.com/kb2404 - How to collect logs for Veeam Agent for Linux:
https://helpcenter.veeam.com/docs/agentforlinux/userguide/logs_export.html
- How to collect logs for Veeam Agent for Microsoft Windows:
- If your case involves a processing error with Oracle, additional logs from that server will be required, as documented in https://www.veeam.com/kb2374.
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