Support & Feedback

Veeam Knowledge Base

Veeam Support Programs

We offer two paid support programs (Standard and Premium) that include support services as well as upgrades and updates to our products.

Standard Support

Veeam`s Standard Support program provides software support services during business hours (support policy) along with upgrades and updates to the products. One year of Standard Support is included with initial product license purchase.

Premium Support

Veeam`s Premium Support program provides 24/7 software support services and fastest response times for critical issues.



Other Support Options

Phone Support

United StatesTOLL-FREE +1 (800) 774 5124
United States+1 (614) 339 8252
Canada +1 (647) 694 0922
UK+44 (845) 508 70 05
  
See all numbers >>

Login to Customer Portal

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New User? Create an account
and get access to Customer Portal

Please log on to our Customer Support Portal to:

  • Create a new support case.
  • Manage your existing support cases.
  • Request "one click update".
  • Attach logs to existing cases.
  • Obtain product downloads and patches.
  • Manage your license.

Customers Feedback

The call I raised was a low priority case which I didnt expect a response for (let alone a solution) for quite some time. The speed at which the call was dealt with and resolved was very impressive. We were at the stage of just evaluating the software, however, after the level and quality of support provided we have gone ahead and purchased the product straight away. Thanks once again to everyone for all their help.