技术支持

Veeam 支持计划

我们提供了两种付费支持计划(标准和高级),其中包括支持服务,以及升级和更新我们的产品。

标准支持

Veeam 的标准支持计划除升级和更新产品以外,而且还在工作时间(支持政策)提供软件支持服务。首次购买产品许可证包括一年的标准支持。

高级支持

Veeam 的高级支持计划提供全天候的软件支持服务和最快的关键问题响应时间。

阅读 Veeam 支持政策

隐私、安全和在线安全

任何 Veeam 产品出现了安全或非法使用问题,请发送邮件至 security@veeam.com


支持/维护续订

Veeam 知识库(中文版)

Phone Support

North America

Canada
+1 647 694 0922
Toll-free United States
1 800 774 5124
Toll-free United States
1 800 913 1940
United States
+1 614 339 82 52
US Federal Government
+1 240 399 50 82

Europe

Belgium
+32 78 48 02 54
Switzerland
+41 22 533 11 49
Germany
+49 89 2109 4962
Denmark
+45 78 77 54 76
Spain
+34 911 829 760
France
+33 1 70 61 83 74
Israel
+972 2 372 4351
Italy
+39 042 6047505
Netherlands
+31 8 58880655
Norway
+47 854 04 385
Russia
+7 495 646 77 06
Sweden
+46 10 199 25 77
Turkey
+90 212 975 01 75
Toll-free Ireland
1 800 818 910
Toll-Free Czech Republic
800 022 924
Toll-Free UK
0 800 051 89 36

Latin America

Argentina
+54 11 5984 2088
Chile
+56 22570 8684
Colombia
+57 1 381 0636
Mexico
+52 55 4741 1493
Toll-free Peru
0 800 70 008
Toll-free Brazil
0 800 761 2311
Brazil
+55 11 3958 7370

Middle East/Africa

South Africa
+27 11 062 3011
Toll-free Saudi Arabia
800 814 6659
Toll-free United Arab Emirates
8000 3570 3954
Egypt
0 800 000 9562

Asia Pacific

Toll-free Australia
1 800 648 604
Australia
+61 2 6108 4305
Hong Kong
+852 5808 2870
India
000 800 100 8769
Toll-free Japan
0120 922 345
Toll-free New Zealand
0 800 456140
New Zealand
+64 9 974 9594
Singapore
+65 3158 2239
China
+86 10 5643 8383
Toll-free China
400 990 9444
Toll-free Malaysia
1 800 818 147
Thailand (Domestic Toll-Free)
1 800 294 298
South Korea (Toll-Free)
00798 14 203 0092
Taiwan (Domestic Toll-Free)
0 800 868 280
Indonesia
+62 855 7467 0334
Philippines
+63 2 231 2112
Vietnam
+84 23 6445 8069

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客户反馈

Lovely to have the phone picked up by someone who could actually answer the questions themselves. While she wanted to get the logs right away, I insisted in telling her the nature of the issue, and she was able right away to indentify the problem and solution which we later confirmed via logs which pointed out an additional hidden issue as well. In short her support was excellent. Thank you.