nworks UI cannot be displayed, error "Cannot load scripts-main.js"

KB ID:
1291
Product:
Veeam Management Pack for Microsoft System Center;Veeam Smart Plug-in (SPI) for VMware
Version:
5.x
Published:
Last Modified:
2011-11-29

Challenge

nworks UI cannot be displayed and the following error appears instead:

"Cannot load scripts/main.js"

Cause

The "main.js" script cannot be loaded. This can happen due to a number of reasons. Generally something is preventing the content of the nworks site to be displayed correctly.

Solution

Here are the troubleshooting steps to take:

  1. Make sure that the script is present in "\Program Files\nworks\nworks Enterprise Manager Configuration\Scripts"

  2. Try specifying the path to the script in the browser address line explicitly to make sure the script is available

  3. Open the script with a text editor to make sure it is not corrupt

  4. If IIS 6 is utilized, then check site's Properties -> Documents -> disable checkbox "Enable Document Footer"

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