We offer three paid support programs (Basic, Production and Premier) that include support services as well as upgrades and updates to our products.
Veeam’s Basic Support program provides software support services during business hours (support policy) along with upgrades and updates to the products. One year of Basic Support is included with initial product license purchase.
Veeam’s Production Support program provides 24/7 software support services and fastest response times for critical issues.
Veeam Premier Support provides high-touch exemplary IT support to our top-tier customers, through personalized and effective service executed through an account-dedicated Support Account Manager (SAM) who will assist you from the very beginning of the case until it is completely resolved.
If you know of a safety or abuse problem with any of Veeam products, please report it to email@example.com.
Please sign in to our Customer Support Portal to:
- Create a new support case
- Manage your existing support cases
- Request "one click update"
- Attach logs to existing cases
- Obtain product downloads and patches
- Manage your license
Lovely to have the phone picked up by someone who could actually answer the questions themselves. While she wanted to get the logs right away, I insisted in telling her the nature of the issue, and she was able right away to indentify the problem and solution which we later confirmed via logs which pointed out an additional hidden issue as well. In short her support was excellent. Thank you.