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Support and Documentation

Modern Data Protection: Simple. Flexible. Reliable. Powerful.

Veeam is ready to help with experts around the world in offices operating in Argentina, Armenia, Australia, Brazil, Canada, China, Czech Republic, Japan, Romania, and the United States. This provides the capability to provide support to customers in ten languages, across all time zones.

Support policy

Support For Veeam

Customers of Veeam Data Platform and related products can find support by accessing the tools below.

Open A Case

Submit a ticket to contact support regarding licensing, product download and any other questions you might have.

Submit a Case

Log in required

Track Your Cases

Follow this link to track your currently open support cases, review the ones solved before or check KB articles you've saved.

Open My case

Log in required

Get Support

If you have any problems, please contact Veeam Support by submitting a ticket on the Customer Portal. After opening a ticket, you can call in directly to receive Phone Support.

License Management

SUPPORT RENEWAL

Downloads

Learn everything about Veeam's downloadable assets
here:

Product Lifecycle

Previous Versions

Veeam Intelligent Diagnostics Signatures

All Downloads

Knowledge Base

Veeam Support Knowledge Base

FREE* Upgrade with Ransomware Protection for All Workloads

Stay safe, get more Veeam

Learn More

*Exact pricing depends on your current product edition and expiration dates.

Support For Veeam Data Cloud (Formerly Cirrus)

All support resources for Veeam Data Cloud customers in one location.

Open A Case

We’re here to help, simply submit a ticket detailing your question and we will promptly respond.

Submit a Case

Log in required

Track Your Cases

Follow this link to track your currently open support cases, review the ones solved before, or check knowledge base articles you've saved.

Track My Case

Log in required

System Status

Stay updated on the operational status of regional services.

Check Status

Knowledge Base

Get the answers you need - whether you’re getting set up, restoring data, or troubleshooting.

Access Knowledge Base

Veeam Data Cloud

Explore Veeam’s newest addition – backup services

Learn More

Policies

Prior to contacting Veeam Support, we recommend to read through Veeam Policies listed below

Licensing Policy

Data Privacy Policy

SUPPORT POLICY

Need help?

You can find answers to practically anything Veeam related by checking these links

Technical Documentation

FAQs

VEEAM COMMUNITY FORUMS

If you know of a safety or abuse problem with any of Veeam products, please report it.
The Veeam Ready Program provides a solution qualification and testing process to help Veeam Alliance Partner Program members meet Veeam standards. Check if you are Veeam Ready.