Veeam products
 >  Support & Feedback
Customer satisfaction

Support & Feedback

Veeam Support Programs

We offer two paid support programs (Basic and Production) that include support services as well as upgrades and updates to our products.

Basic Support

Veeam’s Basic Support program provides software support services during business hours (support policy) along with upgrades and updates to the products. One year of Basic Support is included with initial product license purchase.

Production Support

Veeam’s Production Support program provides 24/7 software support services and fastest response times for critical issues.

Read Veeam support policy

Support/Maintenance Renewal

Veeam Knowledge Base

Phone Support

North America

Canada
+1 (647) 694 09 22
Toll-free United States
+1 (800) 774 51 24
Toll-free United States
+1 (800) 913 19 40
United States
+1 (614) 339 82 52
US Federal Government
+1 (240) 399 50 82

Europe

Belgium
+32 (78) 48 02 54
Switzerland
+41 (22) 533 11 49
Germany
+49 (89) 210 949 62
Denmark
+45 (78) 77 54 76
Spain
+34 (91) 182 97 60
France
+33 (1) 70 61 83 74
UK
+44 (845) 508 70 05
Israel
+972 (3) 912 19 25
Italy
+39 (042) 604 75 05
Netherlands
+31 (858) 88 06 55
Norway
+47 (85) 40 43 85
Russia
+7 (499) 703 12 82
Sweden
+46 (10) 199 25 77

Latin America

Argentina
+54 (115) 984 20 88
Brazil
+55 (11) 3958 73 70
Chile
+56 (22) 570 86 84
Colombia
+57 (1) 381 90 78
Mexico
+52 (554) 741 14 93

Middle East/Africa

Saudi Arabia
800 814 66 59
Toll-free United Arab Emirates
800 035 703954
South Africa
+27 (10) 500 79 63

Asia Pacific

Toll-free Australia
1800648604
Australia
+61 (2) 6108 4305
Hong Kong
+852 5808 28 70
India
000 800 100 87 69
Toll-free New Zealand
0800456140
New Zealand
+64 (9) 974 95 94
Singapore
+65 3158 22 39
Toll-free China
400 990 94 44

Sign in to Customer Support Portal

Please sign in to our Customer Support Portal to:

  • Create a new support case
  • Manage your existing support cases
  • Request "one click update"
  • Attach logs to existing cases
  • Obtain product downloads and patches
  • Manage your license

Customers Feedback

Excellent support! Please do not outsource!