Veeam Support Programs
We offer two paid support programs (Basic and Production) that include support services as well as upgrades and updates to our products.
Basic Support
Veeam’s Basic Support program provides software support services during business hours (support policy) along with upgrades and updates to the products. One year of Basic Support is included with initial product license purchase.
Production Support
Veeam’s Production Support program provides 24/7 software support services and fastest response times for critical issues.
Privacy, security and online safety
If you know of a safety or abuse problem with any of Veeam products, please report it to security@veeam.com.
Support/Maintenance Renewal
Veeam Knowledge Base
Phone Support
North America
Canada
+1 (647) 694 09 22
Toll-free United States
+1 (800) 774 51 24
Toll-free United States
+1 (800) 913 19 40
United States
+1 (614) 339 82 52
US Federal Government
+1 (240) 399 50 82
Europe
Belgium
+32 (78) 48 02 54
Switzerland
+41 (22) 533 11 49
Germany
+49 (89) 210 949 62
Denmark
+45 (78) 77 54 76
Spain
+34 (91) 182 97 60
France
+33 (1) 70 61 83 74
UK
+44 (845) 508 70 05
Israel
+97223724351
Italy
+39 (042) 604 75 05
Netherlands
+31 (858) 88 06 55
Norway
+47 (85) 40 43 85
Russia
+7 (499) 703 12 82
Sweden
+46 (10) 199 25 77
Turkey
+90 (21) 297 501 75
Latin America
Argentina
+54 (115) 984 20 88
Brazil
+55 (11) 3958 73 70
Chile
+56 (22) 570 86 84
Colombia
+5713810636
Mexico
+52 (554) 741 14 93
Middle East/Africa
Toll-free Saudi Arabia
800 814 66 59
Toll-free United Arab Emirates
800 035 703954
South Africa
+27 (10) 500 79 63
Asia Pacific
Toll-free Australia
1800648604
Australia
+61 (2) 6108 4305
Hong Kong
+852 5808 28 70
India
000 800 100 87 69
Toll-free Japan
0120-922-345
Toll-free New Zealand
0800456140
New Zealand
+64 (9) 974 95 94
Singapore
+65 3158 22 39
China
+86 10 56438383
Toll-free China
4009909444
Toll-free Malaysia
1800818147
Sign in to Customer Support Portal
Please sign in to our Customer Support Portal to:
- Create a new support case
- Manage your existing support cases
- Request "one click update"
- Attach logs to existing cases
- Obtain product downloads and patches
- Manage your license
Customers Feedback
The tech responded quickly to all communications.