We offer two paid support programs (Basic and Production) that include support services as well as upgrades and updates to our products.
Veeam’s Basic Support program provides software support services during business hours (support policy) along with upgrades and updates to the products. One year of Basic Support is included with initial product license purchase.
Veeam’s Production Support program provides 24/7 software support services and fastest response times for critical issues.
Please sign in to our Customer Support Portal to:
- Create a new support case
- Manage your existing support cases
- Request "one click update"
- Attach logs to existing cases
- Obtain product downloads and patches
- Manage your license
Our technician, was great to work with. Willing to do what it took to solve our issue and address questions that came up along the way. Thanks!