Support and Documentation
Modern Data Protection: Simple. Flexible. Reliable. Powerful.
Veeam is committed to your success. Our world-class support operates in a 24/7/365, follow-the-sun model. Veeam is ready to help with experts around the world in offices operating in Australia, Brazil, Canada, Czech Republic, Japan, Romania, Russia, and the United States. This provides the capability to provide support to customers in nine languages, across all time zones.
Open a case
Submit a ticket to contact support regarding licensing, product download and any other questions you might have.
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Track your cases
Follow this link to track your currently open support tickets, review the ones solved before or check KB articles you've saved.
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Get support
If you have any problems, please contact Veeam Support by submitting a ticket on the Customer Portal. After opening a ticket, you can call in directly to receive Phone Support.
Downloads
Learn everything about Veeam's downloadable assets
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Policies
Prior to contacting Veeam Support, we recommend to read through Veeam Policies listed below
Need help?
You can find answers to practically anything Veeam related by checking these links
The Veeam Ready Program provides a solution qualification and testing process to help Veeam Alliance Partner Program members meet Veeam standards. Check if you are Veeam Ready.