BACK TO KB LIST

Monitoring of standalone hosts fails

KB ID:	1655
Product:	Veeam Management Pack for Microsoft System Center
Version:	5.7
Published:	2012-07-09
Last Modified:	2020-08-28

By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

Oops! Something went wrong.

Please try again later.

Challenge

No topology is created for standalone ESX/ESXi hosts.

nworks logs contain the following errors:

[0.0017] EXCOL+** [VP120] retrieveHostProperties failed, buildMorList: zero count at nworksCore.Collectors.VimUtil.buildMorList(List`1 nodes)

at nworksCollector.Collectors.EsxPerfCollector.retrieveHostProperties(List`1 topoNodes), target=name of host

[0.0017] EXCOL+** [VP035] buildInventory: Retreive host properties failed, buildMorList: zero count at nworksCollector.Collectors.EsxPerfCollector.retrieveHostProperties(List`1 topoNodes)

at nworksCollector.Collectors.EsxPerfCollector.buildInventory(), target=name of host

The Collector can establish direct connection to the host. The nworks account has read permissions.

Cause

In DNS configuration, the host name contains uppercase letters.

Solution

To resolve the issue:

Make sure that the name of your host does not contain uppercase letters. Rename the host using lowercase letters if needed.
Check that in every place of DNS configuration (Configuration > DNS and Routing) you have lowercase letters, and that the Search Domain is not empty.
Remove connection to the host in the nworks Enterprise Manager (Connected VMware Servers tab > Remove Connection button).
Make sure that the registry on the Collector server does not contain data for the host. Remove the host folder if needed:

HKEY_LOCAL_MACHINE\SOFTWARE\nworks\VIC\Config\VIServers\
In the nworks Enterprise Manager, add connection to the host using lowercase letters.

More Information

If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support

To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

Product

Topic

Description

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your email to continue your product download

We've sent a verification code to:

An email with a verification code was just sent to

Didn't receive the code? Click to resend in sec

Didn't receive the code? Click to resend

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.