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Monitoring of standalone hosts fails

KB ID:	1655
Product:	Veeam Management Pack for Microsoft System Center
Version:	5.7
Published:	2012-07-09
Last Modified:	2020-08-28

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Challenge

No topology is created for standalone ESX/ESXi hosts.

nworks logs contain the following errors:

[0.0017] EXCOL+** [VP120] retrieveHostProperties failed, buildMorList: zero count at nworksCore.Collectors.VimUtil.buildMorList(List`1 nodes)

at nworksCollector.Collectors.EsxPerfCollector.retrieveHostProperties(List`1 topoNodes), target=name of host

[0.0017] EXCOL+** [VP035] buildInventory: Retreive host properties failed, buildMorList: zero count at nworksCollector.Collectors.EsxPerfCollector.retrieveHostProperties(List`1 topoNodes)

at nworksCollector.Collectors.EsxPerfCollector.buildInventory(), target=name of host

The Collector can establish direct connection to the host. The nworks account has read permissions.

Cause

In DNS configuration, the host name contains uppercase letters.

Solution

To resolve the issue:

Make sure that the name of your host does not contain uppercase letters. Rename the host using lowercase letters if needed.
Check that in every place of DNS configuration (Configuration > DNS and Routing) you have lowercase letters, and that the Search Domain is not empty.
Remove connection to the host in the nworks Enterprise Manager (Connected VMware Servers tab > Remove Connection button).
Make sure that the registry on the Collector server does not contain data for the host. Remove the host folder if needed:

HKEY_LOCAL_MACHINE\SOFTWARE\nworks\VIC\Config\VIServers\
In the nworks Enterprise Manager, add connection to the host using lowercase letters.

More information

If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support

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