Installing nworks Report Pack for HP Reporter on Windows Server 2008 (64-bit)

KB ID:
1660
Product:
Veeam Smart Plug-in (SPI) for VMware
Version:
5.x
Published:
Last Modified:
2013-04-23

Challenge

When installing the nworks Report Pack for HP Reporter on Windows 2008 x64, you may get the following error:

OpenView Reporter or Reporter Lite not found!

while Reporter is actually installed and running.

User-added image

Cause

This happens because the nworks installer is unable to locate the registry key indicating HP Reporter version. When the check fails, the installation is aborted.

Solution

Use the registry editor to check if  the following registry keys are present:
  • 32-bit key: HKLM\SOFTWARE\Hewlett-Packard\The Reporter\CurrentVersion
     
  • 64-bit key: HKLM\SOFTWARE\Wow6432Node\Hewlett-Packard\The Reporter\CurrentVersion
If you find that the 32-bit key does not exist, copy it from the 64-bit thread and re-run the installation of the nworks Report Pack.

More Information

If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support.

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

OK

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