Installing nworks Report Pack for HP Reporter on Windows Server 2008 (64-bit)
| KB ID: | 1660 |
| Version: | 5.x |
| Published: | 2012-07-17 |
| Last Modified: | 2020-08-13 |
Challenge
When installing the nworks Report Pack for HP Reporter on Windows 2008 x64, you may get the following error:
OpenView Reporter or Reporter Lite not found!
while Reporter is actually installed and running.Cause
This happens because the nworks installer is unable to locate the registry key indicating HP Reporter version. When the check fails, the installation is aborted.
Solution
Use the registry editor to check if the following registry keys are present:
-
32-bit key: HKLM\SOFTWARE\Hewlett-Packard\The Reporter\CurrentVersion
- 64-bit key: HKLM\SOFTWARE\Wow6432Node\Hewlett-Packard\The Reporter\CurrentVersion
If you find that the 32-bit key does not exist, copy it from the 64-bit thread and re-run the installation of the nworks Report Pack.
More information
If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support.
| KB ID: | 1660 |
| Version: | 5.x |
| Published: | 2012-07-17 |
| Last Modified: | 2020-08-13 |
Couldn't find what you were looking for?
Below you can submit an idea for a new knowledge base article.
Report a typo on this page:
Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!
Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!
Spelling error in text
Knowledge base content request
