Veeam Support Knowledge Base
Installing nworks Report Pack for HP Reporter on Windows Server 2008 (64-bit)

Installing nworks Report Pack for HP Reporter on Windows Server 2008 (64-bit)

KB ID:	1660
Version:	5.x
Published:	2012-07-17
Last Modified:	2020-08-13

By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

Oops! Something went wrong.

Please try again later.

Challenge

When installing the nworks Report Pack for HP Reporter on Windows 2008 x64, you may get the following error:

OpenView Reporter or Reporter Lite not found!

while Reporter is actually installed and running.

User-added image

Cause

This happens because the nworks installer is unable to locate the registry key indicating HP Reporter version. When the check fails, the installation is aborted.

Solution

Use the registry editor to check if the following registry keys are present:

32-bit key: HKLM\SOFTWARE\Hewlett-Packard\The Reporter\CurrentVersion
64-bit key: HKLM\SOFTWARE\Wow6432Node\Hewlett-Packard\The Reporter\CurrentVersion

If you find that the 32-bit key does not exist, copy it from the 64-bit thread and re-run the installation of the nworks Report Pack.

More Information

If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support.

To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

Product

Topic

Description

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your email to continue your product download

We've sent a verification code to:

An email with a verification code was just sent to

Didn't receive the code? Click to resend in sec

Didn't receive the code? Click to resend

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.