Challenge
When installing the nworks Report Pack for HP Reporter on Windows 2008 x64, you may get the following error:
OpenView Reporter or Reporter Lite not found!
while Reporter is actually installed and running.Cause
This happens because the nworks installer is unable to locate the registry key indicating HP Reporter version. When the check fails, the installation is aborted.
Solution
Use the registry editor to check if the following registry keys are present:
-
32-bit key: HKLM\SOFTWARE\Hewlett-Packard\The Reporter\CurrentVersion
- 64-bit key: HKLM\SOFTWARE\Wow6432Node\Hewlett-Packard\The Reporter\CurrentVersion
If you find that the 32-bit key does not exist, copy it from the 64-bit thread and re-run the installation of the nworks Report Pack.
More Information
If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support.