When installing the nworks Report Pack for HP Reporter on Windows 2008 x64, you may get the following error:
OpenView Reporter or Reporter Lite not found!while Reporter is actually installed and running.
This happens because the nworks installer is unable to locate the registry key indicating HP Reporter version. When the check fails, the installation is aborted.
32-bit key: HKLM\SOFTWARE\Hewlett-Packard\The Reporter\CurrentVersion
- 64-bit key: HKLM\SOFTWARE\Wow6432Node\Hewlett-Packard\The Reporter\CurrentVersion
Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.