Configuring Veeam Backup Cloud Edition with HP Cloud

KB ID: 1730
Product: Veeam Backup & Replication
Version: 6.5, 7.x
Published:
Last Modified: 2014-07-22

Challenge

Specifying a container in HP Cloud account settings results in the following error:
<fault>
            <faultstring>Incorrect HTTP method used in the request</faultstring>
            <detail>
                <errorcode>26301</errorcode>
                    <trace>
                        Fault Name: IncorrectHTTPMethod
                        Error Type: MethodValidationFailure
                        Description: Incorrect HTTP method used in the request
                        Service: public_cs_services
                        Endpoint: public_cs_services_client
                        Operation (Client):v1.0_auth
                    </trace>
 
OR:
{
  “unauthorized” :{
  “code” : 401,
  “message” : “Tenant Not Found”,
  “otherAttributes” : {
  }
 }
}

Cause

Your HP Cloud credentials should be entered in a specific manner.

Solution

The HP Cloud credentials need to be re-entered using the following instructions:

User-added image


1. Display name - you can use any name, e.g. HP Cloud

2. User name - this consists of two parts: your (Object Storage) Project ID and HP Cloud username, separated by a colon (ProjectID:User_Name). To find your Project ID, please login to HP Cloud and click on the User drop-down and select “Roles and API Endpoints”, your Project ID should be displayed in the Current Roles section:


User-added image



User-added image


Your login is the same as you use to access your HP Cloud console. It is also displayed in your Account Info:


User-added image

3. Api key is for your password. Enter the password you use to login to your console.


User-added image

4. Authenticication service is for this URL:  https://region-a.geo-1.identity.hpcloudsvc.com:35357/v1.0/
(Copy and Paste this into Authentication Service as shown in the Screenshot above IF it is not pre-filled.)

If you entered everything correctly, you will be able to see containers you've created earlier and create a new one.
 
NOTE: KB has been updated to reflect recent interface changes with the HP Cloud management website.

More Information

The HP Cloud web interface may only show V2.0 and V3.0 endpoint URLs.  The Authentication URL shown in Step 4 above is required by Veeam Cloud Edition.

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

OK

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