Unexpected Highest Latency Values Shown in Veeam One

KB ID: 1836
Product: Veeam ONE
Version: 7.x, 8.x, 9.x
Published:
Last Modified: 2017-12-18

Challenge

Veeam One indicates unreasonably high values for highest latency on VMs (see screenshot below):

User-added image

Cause

The same latency values can be observed in VI Client performance charts under disk/real-time during snapshot deletion. The values may also be negative.
User-added image

User-added image
 

Solution

This is a known behavior of VMware. KB 2001676 by VMware describes the behavior in more detail.

False alerting on Veeam side will be eliminated in the coming patch for Veeam One.

 

More Information

Customers facing this issue are advised to contact VMware Support for assistance.
How helpful is this article: 
5 out of 5 based on 6 ratings

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.

Request new content

Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Orphus system