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Surebackup with the Domain Controller role enabled causes Windows crash (the “blue screen” error) on the Veeam Backup server.

KB ID: 2010
Product: Veeam Backup & Replication
Version: 6.x, 7.x, 8.x
Published: 2015-02-24
Last Modified: 2020-08-13

Challenge

During a SureBackup (or SureReplica) job that processes a VM that has been configured to use the Domain Controller role, a Windows “blue screen” error occurs on the Veeam Backup Server.

Cause

Veeam Backup & Replication software mounts the VM’s VMDK using VDK which can cause some anti-virus solutions to crash the Veeam Backup Server.

Solution

First, isolate the behavior by temporarily disabling anti-virus to confirm this is the root cause of your problem.
 
If the system does not bluescreen after disabling the anti-virus please review:
KB1999: How to configure antivirus exclusions to prevent interaction with Veeam Backup & Replication

You will also want to exclude the installation folder, typically "C:\Program Files\Veeam\Backup and Replication" and "C:\Program Files (x86)\Veeam", on your Veeam Backup Server.

More information

The issue was detected specifically with Trend Micro Worry-Free Edition Business Security Standard 7.0. The above solution should work for any anti-virus software.
 
KB ID: 2010
Product: Veeam Backup & Replication
Version: 6.x, 7.x, 8.x
Published: 2015-02-24
Last Modified: 2020-08-13

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