- Veeam Support Knowledge Base
- Surebackup with the Domain Controller role enabled causes Windows crash (the “blue screen” error) on the Veeam Backup server.
Surebackup with the Domain Controller role enabled causes Windows crash (the “blue screen” error) on the Veeam Backup server.
| KB ID: | 2010 |
| Product: | Veeam Backup & Replication |
| Version: | 6.x, 7.x, 8.x |
| Published: | 2015-02-24 |
| Last Modified: | 2020-08-13 |
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Challenge
During a SureBackup (or SureReplica) job that processes a VM that has been configured to use the Domain Controller role, a Windows “blue screen” error occurs on the Veeam Backup Server.
Cause
Veeam Backup & Replication software mounts the VM’s VMDK using VDK which can cause some anti-virus solutions to crash the Veeam Backup Server.
Solution
First, isolate the behavior by temporarily disabling anti-virus to confirm this is the root cause of your problem.
If the system does not bluescreen after disabling the anti-virus please review:
KB1999: How to configure antivirus exclusions to prevent interaction with Veeam Backup & Replication
You will also want to exclude the installation folder, typically "C:\Program Files\Veeam\Backup and Replication" and "C:\Program Files (x86)\Veeam", on your Veeam Backup Server.
If the system does not bluescreen after disabling the anti-virus please review:
KB1999: How to configure antivirus exclusions to prevent interaction with Veeam Backup & Replication
You will also want to exclude the installation folder, typically "C:\Program Files\Veeam\Backup and Replication" and "C:\Program Files (x86)\Veeam", on your Veeam Backup Server.
More information
The issue was detected specifically with Trend Micro Worry-Free Edition Business Security Standard 7.0. The above solution should work for any anti-virus software.
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