Surebackup with the Domain Controller role enabled causes Windows crash (the “blue screen” error) on the Veeam Backup server.

KB ID: 2010
Product: Veeam Backup & Replication
Version: 6.x, 7.x, 8.x
Published: 2015-02-24
Last Modified: 2020-08-13
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

During a SureBackup (or SureReplica) job that processes a VM that has been configured to use the Domain Controller role, a Windows “blue screen” error occurs on the Veeam Backup Server.

Cause

Veeam Backup & Replication software mounts the VM’s VMDK using VDK which can cause some anti-virus solutions to crash the Veeam Backup Server.

Solution

First, isolate the behavior by temporarily disabling anti-virus to confirm this is the root cause of your problem.
 
If the system does not bluescreen after disabling the anti-virus please review:
KB1999: How to configure antivirus exclusions to prevent interaction with Veeam Backup & Replication

You will also want to exclude the installation folder, typically "C:\Program Files\Veeam\Backup and Replication" and "C:\Program Files (x86)\Veeam", on your Veeam Backup Server.

More information

The issue was detected specifically with Trend Micro Worry-Free Edition Business Security Standard 7.0. The above solution should work for any anti-virus software.
 
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.