- Veeam Support Knowledge Base
- Failover of replica using Re-IP causes Windows crash (the “blue screen” error) on the Veeam Backup server.
Failover of replica using Re-IP causes Windows crash (the “blue screen” error) on the Veeam Backup server.
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
Cheers for trusting us with the spot in your mailbox!
Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest
Challenge
During the failover of a replica that was configured to use Re-IP, a Windows “blue screen” error occurs on the Veeam Backup Server.
Cause
When performing the Re-IP process the Veeam Backup & Replication software mounts the replica’s VMDK using VDK to modify registry entries within the replica which can cause some anti-virus solutions to crash the Veeam Backup Server.
Solution
First, isolate the behavior by temporarily disabling anti-virus to confirm this is the root cause of your problem.
If the system does not bluescreen after disabling the anti-virus please review:
KB1999: How to configure antivirus exclusions to prevent interaction with Veeam Backup & Replication
You will also want to exclude the installation folder, typically "C:\Program Files\Veeam\Backup and Replication" and "C:\Program Files (x86)\Veeam", on your Veeam Backup Server.
If the system does not bluescreen after disabling the anti-virus please review:
KB1999: How to configure antivirus exclusions to prevent interaction with Veeam Backup & Replication
You will also want to exclude the installation folder, typically "C:\Program Files\Veeam\Backup and Replication" and "C:\Program Files (x86)\Veeam", on your Veeam Backup Server.
More Information
The issue was detected specifically with Trend Micro Worry-Free Edition Business Security Standard 7.0. The above solution should work for any anti-virus software.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.
Spelling error in text
Thank you!
Your feedback has been received and will be reviewed.
Oops! Something went wrong.
Please try again later.
KB Feedback/Suggestion
This form is only for KB Feedback/Suggestions, if you need help with the software open a support case
Verify your email to continue your product download
We've sent a verification code to:
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Start using Veeam:
Download the product
&
Activate the license key
Thank you!
Your feedback has been received and will be reviewed.