Failed to retrieve the configuration parameters of the [FontCache] service

KB ID: 2037
Product: Veeam Backup & Replication
Version: 8.x
Published: 2015-06-01
Last Modified: 2020-08-13
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Challenge

Job could report warning or failure (depending on VSS/AAIP settings): "Failed to retrieve the configuration parameters of the [FontCache] service. The resource loader failed to find MUI file"
Affected: Hyper-V Guest VMs running Windows 2008 with MS security update KB3045171
 

Cause

After installation of MS update KB3045171 WinAPI call "QueryServiceConfig" for FontCache service returns failure:
"The resource loader failed to find MUI file"
 

Solution

You can uninstall MS KB3045171 or remove FontCache service, or you can wait for the official fix from Microsoft.

 
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