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Uninstalling Veeam Backup & Replication plug-in for Labtech

KB ID: 2044
Version: 1.1, 1.1.2
Published: 2015-06-17
Last Modified: 2020-08-13
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Challenge

Uninstalling the plug-in using Plugin Manager only removes it from the list of plugins but leaves Veeam components (reports, monitors, etc.) and database data intact.

Cause

Uninstalling the Veeam Backup & Replication Plug-in by means of the LabTech Plugin Manager is not supported. If you accidentally remove the plug-in using the Plugin Manager, you will additionally need to delete the backup historical data from the LabTech database. To delete data, you must run a SQL script provided by Veeam Software against the LabTech database.

Solution

To correctly uninstall the plug-in follow this procedure:
  1. Download the following script if you are running plugin version 1.1 and the following script if you are running plugin version 1.1.2.
  2. Open the LabTech Control Center.
  3. From the Control Center menu, choose Help > Plugin Manager > Disable Veeam Backup & Replication Plugin.
  4. Click Advanced, select Manage Plugins > Remove plugin.
  5. If you are running LabTech 10 or 11 click Advanced, select Reload Plugins > Reload DBAgent Plugins. In the displayed dialog box, click Yes. Wait for LabTech to restart the database agent. If you are running LabTech 2013 skip this step.
  6. Run the script from step 1 against LabTech database.
  7. Restart the Control Center.
  8. After you restart the Control Center, clear the LabTech system cache. To do this, from the Control Center menu, choose Tools > Reload System Cache.

More Information

Veeam monitors may not disappear from the UI at once. To force this procedure, restart LabTech MYSQL service.
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