Jobs fail with “Error: Invalid product version” after upgrade to Veeam Backup & Replication v9

KB ID: 2085
Product: Veeam Backup & Replication
Version: 9.x
Last Modified: 2017-12-08


After upgrading to Veeam Backup & Replication v9, all jobs fail with “Error: Invalid product version."


During the upgrade process the new v9 license file was not installed.


Install the new v9 license file that can be acquired from the support portal.

The following link will take you directly to your accounts production keys.
For information on how to install the new license, please review:


How helpful is this article: 
3.8 out of 5 based on 6 ratings

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.

Request new content

Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Orphus system