Jobs fail with “Error: Invalid product version” after upgrade to Veeam Backup & Replication v9

KB ID: 2085
Product: Veeam Backup & Replication
Version: 9.x
Published: 2016-01-12
Last Modified: 2020-08-13
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Challenge

After upgrading to Veeam Backup & Replication v9, all jobs fail with “Error: Invalid product version."

Cause

During the upgrade process the new v9 license file was not installed.

Solution

Install the new v9 license file that can be acquired from the support portal.

The following link will take you directly to your accounts production keys.

https://my.veeam.com/#/licenses/production
 
For information on how to install the new license, please review:
http://helpcenter.veeam.com/backup/vsphere/install_license.html

 
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