The tasks array included at least one null element

KB ID: 2128
Product: Veeam Management Pack for System Center
Version: 8.0
Published:
Last Modified: 2018-05-16

Challenge

Management Pack fails to display a segment of the environmental topology or a portion of performance information. The vmspi.log (default location: C:\Program Files\Veeam\Veeam Virtualization Extensions for System Center\Collector\Log) contains the following entries:


+** [VP038] buildInventory failed [***], The tasks array included at least one null element.
+** [VP050] performanceDaemon The tasks array included at least one null element.

Cause

In complex and highly distributed environments collector threads are stalled.

Solution

The hotfix ensures that stalled threads are processed properly.

Follow these steps to apply the fix.

  1. Stop Veeam VMware Collector service.
  2. Make a backup of VeeamCollector.exe (default path: C:\Program Files\Veeam\Veeam Virtualization Extensions for System Center\Collector).
  3. Unpack the downloaded .zip and replace VeeamCollector.exe with the executable from the archive.
  4. Start Veeam VMware Collector service.
NOTE: In case you installed the Update 5 for Veeam Management Pack and the issue occurred again, reapply the hotfix from this KB article.

 

More Information

[[DOWNLOAD|DOWNLOAD THE HOTFIX|https://www.veeam.com/download_add_packs/vmware-microsoft-esx-monitoring/kb2128/]]

MD5 checksum for KB2128.zip is ada548ca83000bf4a4bc4e384e191bb2

Should have any questions, contact Veeam Support.

Please be aware that starting from September 2018 downloading updates will require an active contract for the corresponding product.

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