License cannot be installed in Veeam ONE 9.5

KB ID: 2193
Product: Veeam ONE
Version: 9.5
Published:
Last Modified: 2017-12-06

Challenge

When installing the license file, the following error message may occur: 
 

License signature is invalid

Cause

Sometimes the license check module is unable to process the license key correctly.

Solution

To resolve the issue, install the GlobalSign certificates manually as per this KB article.

More Information

If you have any questions, contact Veeam Support.

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

OK

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