Veeam ONE installation fails with "Couldn't create crypto provider" message

KB ID: 2337
Product: Veeam ONE
Version: 6.x, 7.x, 8.x, 9.x
Published:
Last Modified: 2017-12-18

Challenge

Veeam ONE installation fails with "Couldn't create crypto provider" message.

Cause

One of the known issues with Microsoft update 3000850 as per this MS KB article is the following: Opening Credential Manager fails with error 0x80090345", that also affects creating the crypto provider.

Solution

Follow these steps:

    1. On the Veeam ONE Server: Click Start > Run, type regedit, and then click OK.
    2. Navigate to the following path: HKEY_LOCAL_MACHINE\Software\Microsoft\Cryptography\Protect\Providers\df9d8cd0-1501-11d1-8c7a-00c04fc297eb.
    3. Create a new DWORD (32-bit value) and name it ProtectionPolicy.
    4. Set the value to 1 and save the changes.
    5. Restart the computer.

If the above-mentioned solution does not help, please follow the next Microsoft article.

More Information

If you have any questions, contact Veeam Support.

Please be aware that starting from September 2018 downloading updates will require an active contract for the corresponding product.

OK

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