Veeam Support Knowledge Base
Veeam ONE installation fails with "Couldn't create crypto provider" message

Veeam ONE installation fails with "Couldn't create crypto provider" message

KB ID:	2337
Product:	Veeam ONE
Version:	6.x, 7.x, 8.x, 9.x
Published:	2017-09-21
Last Modified:	2020-08-13

By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

Oops! Something went wrong.

Please try again later.

Challenge

Veeam ONE installation fails with "Couldn't create crypto provider" message.

Cause

One of the known issues with Microsoft update 3000850 as per this MS KB article is the following: Opening Credential Manager fails with error 0x80090345", that also affects creating the crypto provider.

Solution

Follow these steps:

1. On the Veeam ONE Server: Click Start > Run, type regedit, and then click OK.
2. Navigate to the following path: HKEY_LOCAL_MACHINE\Software\Microsoft\Cryptography\Protect\Providers\df9d8cd0-1501-11d1-8c7a-00c04fc297eb.
3. Create a new DWORD (32-bit value) and name it ProtectionPolicy.
4. Set the value to 1 and save the changes.
5. Restart the computer.

If the above-mentioned solution does not help, please follow the next Microsoft article.

More Information

If you have any questions, contact Veeam Support.

To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

Product

Topic

Description

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your email to continue your product download

We've sent a verification code to:

An email with a verification code was just sent to

Didn't receive the code? Click to resend in sec

Didn't receive the code? Click to resend

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.