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Veeam ONE installation fails with "Couldn't create crypto provider" message

KB ID: 2337
Product: Veeam ONE
Version: 6.x, 7.x, 8.x, 9.x
Published: 2017-09-21
Last Modified: 2020-08-13

Challenge

Veeam ONE installation fails with "Couldn't create crypto provider" message.

Cause

One of the known issues with Microsoft update 3000850 as per this MS KB article is the following: Opening Credential Manager fails with error 0x80090345", that also affects creating the crypto provider.

Solution

Follow these steps:

    1. On the Veeam ONE Server: Click Start > Run, type regedit, and then click OK.
    2. Navigate to the following path: HKEY_LOCAL_MACHINE\Software\Microsoft\Cryptography\Protect\Providers\df9d8cd0-1501-11d1-8c7a-00c04fc297eb.
    3. Create a new DWORD (32-bit value) and name it ProtectionPolicy.
    4. Set the value to 1 and save the changes.
    5. Restart the computer.

If the above-mentioned solution does not help, please follow the next Microsoft article.

More information

If you have any questions, contact Veeam Support.
KB ID: 2337
Product: Veeam ONE
Version: 6.x, 7.x, 8.x, 9.x
Published: 2017-09-21
Last Modified: 2020-08-13

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