- Veeam Support Knowledge Base
- Veeam ONE installation fails with "Couldn't create crypto provider" message
Veeam ONE installation fails with "Couldn't create crypto provider" message
| KB ID: | 2337 |
| Product: | Veeam ONE |
| Version: | 6.x, 7.x, 8.x, 9.x |
| Published: | 2017-09-21 |
| Last Modified: | 2020-08-13 |
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Challenge
Veeam ONE installation fails with "Couldn't create crypto provider" message.
Cause
One of the known issues with Microsoft update 3000850 as per this MS KB article is the following: Opening Credential Manager fails with error 0x80090345", that also affects creating the crypto provider.
Solution
Follow these steps:
1. On the Veeam ONE Server: Click Start > Run, type regedit, and then click OK.
2. Navigate to the following path: HKEY_LOCAL_MACHINE\Software\Microsoft\Cryptography\Protect\Providers\df9d8cd0-1501-11d1-8c7a-00c04fc297eb.
3. Create a new DWORD (32-bit value) and name it ProtectionPolicy.
4. Set the value to 1 and save the changes.
5. Restart the computer.
If the above-mentioned solution does not help, please follow the next Microsoft article.
1. On the Veeam ONE Server: Click Start > Run, type regedit, and then click OK.
2. Navigate to the following path: HKEY_LOCAL_MACHINE\Software\Microsoft\Cryptography\Protect\Providers\df9d8cd0-1501-11d1-8c7a-00c04fc297eb.
3. Create a new DWORD (32-bit value) and name it ProtectionPolicy.
4. Set the value to 1 and save the changes.
5. Restart the computer.
If the above-mentioned solution does not help, please follow the next Microsoft article.
More information
If you have any questions, contact Veeam Support.
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