https://login.veeam.com/en/oauth?client_id=nXojRrypJ8&redirect_uri=https%3A%2F%2Fwww.veeam.com%2Fservices%2Fauthentication%2Fredirect_url&response_type=code&scope=profile&state=eyJmaW5hbFJlZGlyZWN0TG9jYXRpb24iOiJodHRwczovL3d3dy52ZWVhbS5jb20va2IyNDI2IiwiaGFzaCI6IjZmZjk5N2RmLTBmOGUtNGM4Yi05NTZkLWY1NDIzODJhOGU4ZCJ9
1-800-691-1991 | 9am - 8pm ET
EN

The LocalSystem account cannot be changed during the Update installation process

Challenge

The Update installation cannot be performed because it requires the LocalSystem password to continue and it does not provide an option to change an existing account in the installation Wizard.

Cause

Veeam ONE Monitor Server service is running under the LocalSystem account which cannot be changed during the Update installation process.

Solution

In order to solve the issue, amend the Veeam ONE Monitor and Veeam ONE Reporter service credentials:

1. Open Services snap-in on the Veeam ONE server;
2. Find the Veeam ONE Monitor Server service and open the properties;
3. Navigate to the Log On tab;
4. Select This account option and specify your credentials using the Domain\Username prefix;
NOTE: The service account must have Local Administrator permissions.
5. Restart the service to apply the changes;
6. Perform the same steps for Veeam ONE Reporter Server service;
7. Install the Update.

More information

Should you have any questions, please contact Veeam Support.
KB ID:
2426
Product:
Veeam ONE
Version:
7.x, 8.x, 9.x
Published:
2018-01-04
Last Modified:
2020-08-13
Please rate how helpful this article was to you:
5 out of 5 based on 1 ratings
Thank you for helping us improve!
An error occurred during voting. Please try again later.

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

Knowledge base content request
By submitting, you agree that your personal data will be managed by Veeam in accordance with the Privacy Policy.
Your report was sent to the responsible team. Our representative will contact you by email you provided.
We're working on it please try again later