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After Installing Update 3, Enterprise Manager GUI shows Blank

KB ID: 2434
Product: Veeam Backup & Replication
Version: 9.5.x
Published: 2018-01-22
Last Modified: 2020-08-13

Challenge

After installing Veeam 9.5 Update 3 for Enterprise Manager, the GUI shows as blank and many buttons are also missing, such as adding a Veeam Server, or starting a collection task for the Veeam server.

Reference Photo of Behavior:

User-added image

Cause

This is a browser-related problem and is likely due to minor changes to Enterprise Manager within Update 3, and any
Cached content for Enterprise Manager in the web browser may no longer be valid.

 

Solution

The solution for this issue is to clear the web browser’s cache of History, Cookies, etc.
You can also use another browser or even log in with another user account to get around this issue.

 
KB ID: 2434
Product: Veeam Backup & Replication
Version: 9.5.x
Published: 2018-01-22
Last Modified: 2020-08-13

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