The Update cannot be installed due to the websites configuration issue

KB ID: 2650
Product: Veeam ONE
Version: 8.x, 9.x
Published: 2018-05-09
Last Modified: 2020-08-13
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Challenge

The Update cannot be installed. The installation fails with the error message:
"The object identifier does not represent a valid object. (Exception from HRESULT: 0x800710D8)"

Cause

Veeam ONE websites do not have proper bindings on the Internet Information Services (IIS) side.

Solution

To fix the issue:
 
1. Open IIS Manager on the Veeam ONE server
2. On the left panel locate the Veeam ONE websites
3. Right-click on the VeeamBusinessView website and select "Edit Bindings" option
4. In the opened window click on the "Add" button
5. Configure the following settings:
 
Type: HTTPS 
IP address: All Unassigned 
Port: 1239 (for reporter website), 1340 (for business view website) 
Hostname: blank 
SSL certificate: Veeam Self-Signed Certificate 
 
6. Do the same steps for VeeamReporter website
7. Start Veeam ONE websites: Right-click > Manage Website > Start
8. Install the Update file.

More information

Should you have any questions, contact Veeam Support.
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