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The Update cannot be installed due to the websites configuration issue

The Update cannot be installed due to the websites configuration issue

KB ID:	2650
Product:	Veeam ONE
Version:	8.x, 9.x
Published:	2018-05-09
Last Modified:	2020-08-13

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Challenge

The Update cannot be installed. The installation fails with the error message:

"The object identifier does not represent a valid object. (Exception from HRESULT: 0x800710D8)"

Cause

Veeam ONE websites do not have proper bindings on the Internet Information Services (IIS) side.

Solution

To fix the issue:

1. Open IIS Manager on the Veeam ONE server
2. On the left panel locate the Veeam ONE websites
3. Right-click on the VeeamBusinessView website and select "Edit Bindings" option
4. In the opened window click on the "Add" button
5. Configure the following settings:

Type: HTTPS
IP address: All Unassigned
Port: 1239 (for reporter website), 1340 (for business view website)
Hostname: blank
SSL certificate: Veeam Self-Signed Certificate

6. Do the same steps for VeeamReporter website

7. Start Veeam ONE websites: Right-click > Manage Website > Start
8. Install the Update file.

More Information

Should you have any questions, contact Veeam Support.

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