Veeam Agent backup job configuration fails with "Xml node is not found. Name: [MaxPointsCount]"

KB ID:
3135
Product:
Veeam Backup & Replication;Veeam Agent for Microsoft Windows
Version:
VBR 9.5 Update 4b, VAW 4.0
Published:
Last Modified:
2020-03-25

Challenge

You configure a Veeam Agent backup job targeted at a Veeam Cloud Connect repository. At the Credentials step of the Veeam Agent backup job configuration wizard, the following error appears:

Failed to get Cloud Connect repositories. Failed to retrieve the list of available cloud resources from the service provider. Xml node is not found. Name: [MaxPointsCount]

User-added image

Solution

The issue occurs if you have the following software configuration:

  • Veeam Agent for Microsoft Windows 4.0.1797 or later is installed on the backed-up computer.
  • Veeam Backup & Replication 9.5 U4b or earlier is installed on the backup server of the Veeam Cloud Connect service provider.

More Information

To resolve the issue, the service provider must upgrade Veeam Backup & Replication to version 10.
For more information about the upgrade process, see Release Notes and the Upgrading to Veeam Backup & Replication 10 section in the Veeam Backup & Replication User Guide.

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

OK

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