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"Internal Server Error" in the Veeam ONE Web Client after upgrade to version 11a

KB ID: 4239
Product: Veeam ONE
Published: 2021-11-17
Last Modified: 2021-11-25

Requirements

Make sure you are running Veeam ONE version 11a (build 11.0.1.1880) before installing the hotfix.

 

Challenge

When attempting to open the reports in the Veeam ONE Web Client, the following error message pops up and the Infrastructure objects are not listed in the reports scope:

Cause

Issue in the data retention algorithms.

Solution

Apply the hotfix on the Veeam ONE database:

  1. Back up Veeam ONE database (https://www.veeam.com/kb2356).
  2. Download the hotfix.
  3. Stop Veeam ONE Monitoring service (VeeamDCS) and Veeam ONE Reporting service (VeeamRSS).
  4. Run the hotfix on the Veeam ONE database.
  5. Start Veeam ONE Monitoring service (VeeamDCS) and Veeam ONE Reporting service (VeeamRSS).
  6. Run the Object Properties Collection task in the Veeam ONE Web Client.

More information

 

MD5: C94D88F21CA92831A93E17865B2115BA

SHA1: 72C0CAE4D2720088380636404CAF2DB7EA472686

 

If the solution does not help, contact Veeam Technical Support.

KB ID: 4239
Product: Veeam ONE
Published: 2021-11-17
Last Modified: 2021-11-25

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