Veeam Backup for Microsoft 365 Auto-Update Fails - "Offline thumbprint check failed: certificate is invalid"
| KB ID: | 4341 |
| Product: | Veeam Backup for Microsoft 365 | 6.0 |
| Published: | 2022-07-21 |
| Last Modified: | 2023-11-14 |
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Challenge
Veeam Backup for Microsoft 365's auto-update activated via the user interface may fail with:
Offline thumbprint check failed: certificate is invalid.
Cause
This error is related to the Veeam Backup for Microsoft 365 updater's certificate checks.
Solution
This issue was resolved starting in Veeam Backup for Microsoft 365 7.0 (7.0.0.2911).
To fully fix the updater for next releases, please, manually download and install the latest version from KB4425. Once it's set, auto-update must work properly for future versions.
If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.
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