The business challenge
DataLine’s customers are large and medium-sized corporations including some of the
top 20 banks in Russia as well as the largest retail companies, e-stores, social networks,
media and integrators. All DataLine’s customers require a whole range of services from
their service providers regarding data availability. This includes the replication of VMs,
data protection against ransomware, instant DR in case of an IT infrastructure failure and
the backup of cloud data and Microsoft Office 365 applications.
Since these companies relate to many different business sectors, one of the main tasks
for service providers is to offer the best scenario for transferring data to the cloud as
well as the most suitable Cloud Data Management solution that’s in accordance with
customer-specific business challenges and stringent service level agreements (SLAs).
With Veeam’s help, DataLine was able to help a major enterprise customer to restore
its IT infrastructure after a ransomware attack.
“One of our largest enterprise customers, which has more than 70 affiliates
all over the country, fell victim to an attack from the Petya ransomware virus,”
said Solovyov. “Part of the company’s networks couldn’t function when this
occurred. Thanks to the detailed archive of backup copies, the company
managed to restore both its servers and its business.”
Another one of DataLine’s customers was able to instantly restore its IT
infrastructure with minimal downtime using Veeam Availability Suite after
an internal data encryption issue.
“The customer’s virtual infrastructure, particularly its email service, was in the DataLine
cloud and the company experienced an internal failure that was linked to its security
systems. Their internal encryption came to a standstill. It went out of sync, the data
was scrambled on the customer’s side and the entire company’s email service stopped
working momentarily,” said the DataLine spokesperson. “We had a Veeam backup, but
the size of the VM was rather large. It would have taken several hours, or perhaps even
days, to restore it, but using Veeam’s Instant VM Recovery®, we instantly launched
the affected VM from the backup without the infection. The customer’s email service
resumed, and then using Veeam’s solutions we migrated the VM.”
Apart from data protection solutions, DataLine and Veeam offer companies with
Cloud Data Management™ solutions over their environments. DataLine provides
cloud services through VMware vCloud Director. Integrating Veeam Cloud Connect
with vCloud Director allows customers to manage their backup and recovery policies
independently, without having to create and support their own additional facilities.
By using Veeam Cloud Connect, a major retailer and a vehicle manufacturer were
able to transfer their data to the DataLine cloud. he transfers deadlines depended
on the customers themselves since the main issue wasn’t the speed of migration,
but its transparency, simplicity and the ability to implement it without any data loss.
“The retailer needed to be able to quickly access the data on the cloud and by using
Veeam Cloud Connect, the customer was able to transfer the backups from their
infrastructure independently and launch it on the DataLine cloud,” said the DataLine
spokesperson. “Retail is an industry that demands constant access to data and
applications and so the whole migration process occurred without any operational
downtime for the company.
In another instance, this same company was able to replicate all of its VMs to
DataLabs’ cloud with the help of Veeam Availability Suite.
“The vehicle manufacturer also conducted a data migration using Veeam Cloud
Connect. The company replicated its VMs onto our cloud and established the
connection without any production downtime,” said Solovyov. “This option
appeared after the launch of Veeam Availability Suite 9.5 Update 4 and the
introduction of the possibility of replicating data straight to vCloud Director.”
DataLine and Veeam also educate customers not only on the value of backup
solutions as an essential part of modern IT infrastructure, but also on how data
availability requires backup copy health checks and DR tests. Problems connected
with downtime and data loss can result in irreparable consequences, ranging from
damaged reputations and financial losses to the closure of the business.
Cloud technologies are a global trend, and Russia isn’t an exception. Customers are
now paying more attention to popular services like Microsoft Cloud Services, so
it’s important for DataLine to offer additional services for managing cloud data and
backing up Microsoft Office 365 onto the service provider’s platform.
“Occasionally, companies approach us with a request to back up their cloud
environment; specifically, their Microsoft estate. We are now beginning to offer
precisely that service,” said Solovyov. “As soon as it was revealed, several customers
immediately asked about the pilot testing process, as they wanted to ensure that
they had copies of their corporate emails.”
Aside from its customer services, DataLine also uses Veeam for its internal
requirements and services.
“If we need to back up our VMs, we use Veeam since it is the simplest and the most
logical solution,” said Solovyov.
- Assurance that even massive amounts of data can be protected from a
Due to a detailed archive of backup copies, the company was able to recover its
encrypted data and continue business. Together, DataLine and Veeam offer their
customers effective DR strategies, including protection from ransomware attacks.
- The ability for DataLine customers to move their workloads to the cloud
without impacting business continuity
With Veeam Cloud Connect, DataLine allows customers to independently manage
their data on the service provider’s cloud.
- Employ complete Cloud Data Management solutions to meet customer
With Veeam, DataLine’s customers are confident in the security of their office
data using Veeam’s Office 365 backup service.