KPN Internedservices designs, builds and manages IT and cloud solutions that support Dutch society. Ministries, local authorities, healthcare organizations and companies of all sizes choose KPN Internedservices for their transition to the cloud.
“All of our customers have the same goal,” said Thing Zhu, Technical Director at KPN Internedservices. “They want secure, reliable and available data, and they want to maintain full control of it.”
The challenge facing KPN Internedservices was keeping customers’ data available. Recovery could be time-consuming, so meeting SLAs was challenging.
“If we can’t recover data quickly for our customers, the societal impact could be huge,” Zhu said. “One of our customers provides public-transportation planning information. If their data isn’t available millions of travelers won’t have the information they need to plan their itineraries and execute travel. Another customer is 1DayFly.com, an online marketplace. Each day they sell different discounted items for a maximum of 24 hours or until stock runs out. If their data isn’t available, customers can’t make purchases and vendors can’t sell their goods. Millions of people and the economy would be impacted.”
Zhu said another challenge was giving customers full control of their data. “Data management should be easy, but nothing was easy with legacy backup. Something as simple as setting up a new backup job was complex for some of our customers. We wanted a solution that simplifies data management for them and one that would function across multiple clouds — we needed a true cloud data management solution.”
The third challenge was finding a vendor to comply with KPN Internedservices’ security and sustainability policies. Vendors must be fully committed to security regulations, including the European Union’s GDPR, and they must share KPN Internedservices’ commitment to a sustainable future. KPN is one of the greenest companies in the world, having been listed in the Dow Jones Sustainability World Index for the seventh consecutive year in 2018.
KPN Internedservices replaced legacy backup with Veeam Backup & Replication. “Veeam helps us keep customers’ data available, so they can focus on adding value to society,” Zhu said. “Society relies on our customers each day for mass-transit planning information and online shopping. Veeam helps us deliver on our promise of data integrity and availability.”
Veeam backs up customers’ data on thousands of VMware vSphere virtual machines to KPN Internedservices’ private cloud, AWS and Microsoft Azure. Zhu said Veeam integrates so well with KPN’s backup storage targets — StoreOnce from Hewlett Packard Enterprise (HPE) and ExaGrid — that “first time right” backups increased by 100%, data throughput increased six fold and recovery time decreased by 96%. That’s how KPN Internedservices meets customers’ recovery SLAs.
“Veeam backs up all data, no matter where it is, and makes it available,” Zhu said. “We succeeded in simplifying data management for our customers, while giving them full control of their data. They love Veeam’s backup console because it’s so easy to use.”
Zhu believes KPN Internedservices found a kindred spirit in Veeam. “Veeam shares our commitment to security and sustainability. One of the reasons we comply with GDPR is because Veeam encrypts customers’ data during backup and at rest. Veeam supports our sustainability efforts by making data protection easier, faster and smarter, saving our company time, money and energy.”
The new infrastructure also helps the grid operator comply with their statutory obligations as an operator of critical infrastructure (KRITIS). Veeam’s SureBackup® function automatically checks the recoverability of virtual machines. “This information makes it easier for us to prove that we have data protection and risk prevention under control,” says Benjamin Bubbers.
Veeam ONE also plays an important role in this context. The solution continuously monitors the performance and availability of the virtual machines and creates regular backup reports. At the same time, Veeam ONE provides a utility company with valuable infrastructure utilization data. “This in turn helps us to size the HyperFlex systems and plan future capacity,” concludes Kai Lannte. “The Cisco and Veeam solutions simply work very well together at all levels. This gives us exactly the combination of maximum availability and efficiency that we need for secure and economical network operation”.
KPN Internedservices is a leading IT and cloud-services provider in the Netherlands. With more than 20 years of experience and 30,000 customers, KPN Internedservices understands the needs of Dutch people and business.
Headquartered in Purmerend, the company has 170 employees and is a Platinum Veeam® Cloud & Service Provider (VCSP) partner.
KPN Internedservices’ customers are an integral part of Dutch life. They include public and private sector organizations that need to operate efficiently and effectively. Their challenge was data integrity and Availability; if customers’ data can’t be recovered quickly, the societal impact could be enormous, with millions of people being affected.