The Business Challenge
Tequila, Jalisco, has become a major tourist destination in Mexico. In just one
weekend, Mundo Cuervo has registered up to 2,500 visitors simultaneously
using the different services the organization offers.
In terms of business growth, technological services are a fundamental
pillar, which means that IT infrastructure expansion and streamlining are
necessary. This has been achieved through a virtualization strategy, allowing
them to have flexibility in developing new tools in a matter of hours to
create test environments or to meet the needs of the operating areas.
Furthermore, 11 virtual servers cover the needs of the company’s facilities,
generating 6 TB of business data every single day.
“Given the business profile, it is important for our technology be unseen
by the visitor, leaving the spotlight on the beauty of the place and the
experiences it offers, while remaining the basis for the quality of the services
offered by Mundo Cuervo,” commented Salvador Guzmán, IT Coordinator.
For the José Cuervo Express and the hotels located in the tourism complex, this
means that having up-to-date information is of the utmost importance given
that t sales are recorded via the Mundo Cuervo website. This is why it is vital that
data and applications are always available. It is of major importance for IT that in
the event of system downtime or failure, the recovery process take no more than
2 hours, no matter the environment or the time of day.
The Veeam Solution
Since 2017, and with the support of CompuCAD, one of Veeam’s business
partners, Mundo Cuervo has been using Veeam technology to support the
IT services that the department headed by Guzmán manage to ensure the
business’ on-going operations.
Initially, Veeam was going to be used to back-up the company’s virtual
servers, given the levels of accuracy and reliability it required, all of which
were fully covered by Veeam; however, the IT Coordinator added: “We
extended our use of the solution to cover Office 365 as well as end points,
providing ourselves with a massive umbrella that allows us to fully place our
trust in the storage and protection of our data. We have also been able to
access and recover from specific scenarios thanks to Veeam”.
Veeam is not only being used for the data center that encompasses all
of Mundo Cuervo’s facilities. “During 2018, after seeing for ourselves the
outstanding capacity of the product, we replicated the platform at our
corporate offices, which we recently inaugurated in Mexico City, where we
have 4 virtual servers and manage a total of 3 TB of information,” he added.
The Veeam model that the company has implemented is based on hardware
that backs up its servers in real-time, ensuring that in the event of any system
failures, they can respond immediately with an alternate copy. “As a result of
any event or error, we can restore data from comprehensive copies using the
last incremental back-up in a matter of minutes, meaning that the business
continues to run transparently for both our operating areas and, more
importantly, for our customers,” explained Guzmán.
Thanks to Veeam, our service downtime has decreased to just a few minutes.
According to Guzmán, the best part is the simplicity of the tool in facilitating
the recovery process, given that the Veeam console quickly identifies the
exact time to be recovered for application testing or even to roll back to a
specific operating point.
Furthermore, the speed of the back-up and recovery processes is another
major advantage that Guzmán feels is of huge importance. “Veeam, simply
put, saves us every single day as we no longer have to worry about restoring
copies; we have also become faster in executing back-ups by using the
incremental back-up strategy. It is because of these features that we are able
to say that we are always available and downtime tolerant,” he added.
Aside from all these advantages, the greatest value Veeam offers Mundo
Cuervo is that its processes help drive operational flexibility and better
customer service. Genoveva García, Marketing and Communications Manager
at Mundo Cuervo, talked about how Veeam has helped their reservation
process become easier and more efficient, allowing them to better respond
to the needs of their customers in a more flexible manner, helping ensure
customer loyalty and trust.
- Speed, simplicity and reliability for back-up,
restoration and recovery processes.
With the previous tool, the company spent 3 hours in the back-up process,
but now, thanks to Veeam, this only takes 15 minutes (i.e., 12 times faster);
restorations that used to take half a day can now be finished in just a few
minutes, and, instead of having 3 people working on this task, only 1 person
is now needed. But that is not all: “The major element is the trust we now
have in the efficiency of our back-ups, knowing that we can pinpoint any
moment in time that we need to recover,” added Guzmán.
- First-class services for both internal users and customers
Ensuring high data availability is a priority for the IT department at
Mundo Cuervo as its visitors come first. That is why ensuring the backup
process is as fast as possible to help better tackle any problems is a
major differentiating factor that Guzmán has found in Veeam, given that it
guarantees optimum service delivery to both business areas and, as a result,
- Storage space savings thanks to one of the best
compression solutions on the market
“The write speed that Veeam offers is extremely fast compared to other
applications, especially when dealing with virtual environments; however,
what has surprised me the most is its high compression rate. This Veeam
tool is one of the best on the market as it allows us to store more back-up
information without having to invest much disk space,” concluded Guzmán.