Veeam ONE Monitor cannot add vCenter Server or standalone host due to time difference

KB ID: 1677
Products: Veeam ONE
Version: since v6.0
Published:
Last Modified: 2016-10-19

Challenge

When you try to add a vCenter Server or a standalone host with a different time zone, the operation may fail with an error informing that time difference between Veeam ONE Monitor Server and the remote host is too large.

Solution

To resolve the issue, follow the next steps:

  1. Stop Veeam ONE Monitor and Veeam ONE Reporter services.

  2. Open the registry and navigate to the HKEY_LOCAL_MACHINE\Software\Veeam\Veeam ONE Monitor\Service registry key.

  3. Create a new entry with the following parameters or modify if exists:

    Name: MaxTimeDiff
    Type: DWORD
    Value: the value that can cover the time difference in seconds

  4. Start Veeam ONE Monitor and Veeam ONE Reporter services.

More Information

If you have any questions or problems, please contact Veeam Support at http://www.veeam.com/support

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