- Veeam Support Knowledge Base
- Veeam Explorer for Microsoft Exchange: Could not establish trust relationship for the SSL/TLS secure channel
Veeam Explorer for Microsoft Exchange: Could not establish trust relationship for the SSL/TLS secure channel
| KB ID: | 1686 |
| Product: | Veeam Backup & Replication |
| Version: | 6.5.0.109 |
| Published: | 2012-11-08 |
| Last Modified: | 2020-08-13 |
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
Cheers for trusting us with the spot in your mailbox!
Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest
Challenge
When restoring items with Veeam Explorer for Microsoft Exchange or sending them as attachments you receive the following error: "The request failed. The underlying connection was closed: could not establish trust relationship for the SSL/TLS secure channel"
Cause
There are two possible causes:
1. You are using a self-signed certificate that has not been placed in the Trusted Root Certification Authorities Store
2. You are connecting to the Exchange server using server name or IP address that is not specified in the certificate.
1. You are using a self-signed certificate that has not been placed in the Trusted Root Certification Authorities Store
2. You are connecting to the Exchange server using server name or IP address that is not specified in the certificate.
Solution
The solution varies based on the cause:
1. Install the self-signed certificate into the Trusted Root Certification Authorities Store using the following instructions:
http://blogs.technet.com/b/sbs/archive/2007/04/10/installing-a-self-signed-certificate-as-a-trusted-root-ca-in-windows-vista.aspx
2. Make sure the mailbox server (CAS) you are connecting to is specified using the server name or IP address the certificate was issued to.
1. Install the self-signed certificate into the Trusted Root Certification Authorities Store using the following instructions:
http://blogs.technet.com/b/sbs/archive/2007/04/10/installing-a-self-signed-certificate-as-a-trusted-root-ca-in-windows-vista.aspx
2. Make sure the mailbox server (CAS) you are connecting to is specified using the server name or IP address the certificate was issued to.
Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.
Spelling error in text
Thank you!
Your feedback has been received and will be reviewed.
Oops! Something went wrong.
Please try again later.
KB Feedback/Suggestion
This form is only for KB Feedback/Suggestions, if you need help with the software open a support case
Verify your email to continue your product download
We've sent a verification code to:
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Start using Veeam:
Download the product
&
Activate the license key
Thank you!
Your feedback has been received and will be reviewed.