Backup job reports Unfreeze Error (Over VIX)
| KB ID: | 1787 |
| Product: | Veeam Backup & Replication |
| Version: | 6.x, 7.x |
| Published: | 2013-07-08 |
| Last Modified: | 2020-08-13 |
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
Challenge
Backup job returns an error:
Unfreeze error (over VIX): [Backup job failed.]
Running vssadmin list writers command may result in:
Non-Retryable error for Volume Shadow Copy Service (VSS) of the Microsoft® Exchange Replication service
Unfreeze error (over VIX): [Backup job failed.]
Running vssadmin list writers command may result in:
Non-Retryable error for Volume Shadow Copy Service (VSS) of the Microsoft® Exchange Replication service
Cause
This issue is Microsoft-related and occurs when the VSS writer in charge of Microsoft Exchange Replication fails.
Solution
- Reinstall or perform a repair-install of VMware Tools.
- Reboot guest operating system of the backed-up VM if possible.
- In case neither of the above solutions work, see the VMware KB explaining how to troubleshoot VSS-related issues.
- In case none of the above helps, please contact MS Support for further assistance.
Click here to send feedback regarding this KB, or suggest content for a new KB.
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.
Spelling error in text
Thank you!
Your feedback has been received and will be reviewed.
KB Feedback/Suggestion
This form is only for KB Feedback/Suggestions, if you need help with the software open a support case
Thank you!
Your feedback has been received and will be reviewed.