Challenge
Backup job returns an error:
Unfreeze error (over VIX): [Backup job failed.]
Running vssadmin list writers command may result in:
Non-Retryable error for Volume Shadow Copy Service (VSS) of the Microsoft® Exchange Replication service
Cause
This issue is Microsoft-related and occurs when the VSS writer in charge of Microsoft Exchange Replication fails.
Solution
- Reinstall or perform a repair-install of VMware Tools.
- Reboot guest operating system of the backed-up VM if possible.
- In case neither of the above solutions work, see the VMware KB explaining how to troubleshoot VSS-related issues.
- In case none of the above helps, please contact MS Support for further assistance.