https://login.veeam.com/en/oauth?client_id=nXojRrypJ8&redirect_uri=https%3A%2F%2Fwww.veeam.com%2Fservices%2Fauthentication%2Fredirect_url&response_type=code&scope=profile&state=eyJmaW5hbFJlZGlyZWN0TG9jYXRpb24iOiJodHRwczovL3d3dy52ZWVhbS5jb20va2IxNzg3IiwiaGFzaCI6ImM2NWYxMTY4LWIwMzAtNDU4ZC04YWQxLWI2YmQ4ZGU1OTc2MiJ9
Backup job reports Unfreeze Error (Over VIX)
Challenge
Backup job returns an error:
Unfreeze error (over VIX): [Backup job failed.]
Running vssadmin list writers command may result in:
Non-Retryable error for Volume Shadow Copy Service (VSS) of the Microsoft® Exchange Replication service
Unfreeze error (over VIX): [Backup job failed.]
Running vssadmin list writers command may result in:
Non-Retryable error for Volume Shadow Copy Service (VSS) of the Microsoft® Exchange Replication service
Cause
This issue is Microsoft-related and occurs when the VSS writer in charge of Microsoft Exchange Replication fails.
Solution
- Reinstall or perform a repair-install of VMware Tools.
- Reboot guest operating system of the backed-up VM if possible.
- In case neither of the above solutions work, see the VMware KB explaining how to troubleshoot VSS-related issues.
- In case none of the above helps, please contact MS Support for further assistance.
KB ID:
1787
Product:
Veeam Backup & Replication
Version:
6.x, 7.x
Published:
2013-07-08
Last Modified:
2020-08-13
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