- Veeam Support Knowledge Base
- Error "Unable to communicate with the remote host, since it is disconnected." with replication or restore
Error "Unable to communicate with the remote host, since it is disconnected." with replication or restore
| KB ID: | 1880 |
| Product: | Veeam Backup & Replication | 7.0 | 8.0 | 9.0 | 9.5 | 10 | 11 | 12 | 12.1 | 12.2 | 12.3 | 12.3.1 | 12.3.2 | 13 | 13.1 |
| Published: | 2014-04-21 |
| Last Modified: | 2024-06-21 |
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Challenge
A replication or VM restore operation in a vSphere environment where the destination ESXi host is running an older vSphere version than the VM's original host fails with the error:
Unable to communicate with the remote host, since it is disconnected.
Cause
This error occurs when the Replication or Restore destination ESXi host is not compatible with the VMs existing Hardware Version.
Restores
For restores, the error will be found in the VM.<VMName>.Restore.log file:
Error Failed to restore vm. Name: [WMS Server] Error SetVmCustomConfigOption failed, vmRef ‘#’, name 'uuid.action', value 'keep' (System.Exception) Error Unable to communicate with the remote host, since it is disconnected. (System.IO.FileNotFoundException)
Replication
For replication, the error will be found in the Task.<vmname>.<morefid>.log file:
Error SetVmCustomConfigOption failed, vmRef ‘#’, name 'uuid.action', value Error Unable to communicate with the remote host, since it is disconnected.
The error “Unable to communicate with the remote host, since it is disconnected” can be found within the vSphere client as well.
Solution
Ensure that the destination ESXi host for a replication or restore task is running a vSphere version that is compatible with the VM's original hardware version.
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