Host Disconnected errors when restoring or replicating VMs to a new host/location.
Hardware Version mismatch between hosts
When you do the restore it will fail with the following error in the VM.<VMName>.Restore.log file:
Error Failed to restore vm. Name: [WMS Server]
Error SetVmCustomConfigOption failed, vmRef ‘#’, name 'uuid.action', value 'keep' (System.Exception)
Error Unable to communicate with the remote host, since it is disconnected. (System.IO.FileNotFoundException)
For replication the error will be replicated in the Task.,VMName.vmRef’#’.log file:
Error SetVmCustomConfigOption failed, vmRef ‘#’, name 'uuid.action', value
Error Unable to communicate with the remote host, since it is disconnected.
The error “Unable to communicate with the remote host, since it is disconnected” can be found within the vSphere client as well.
This is caused by a virtual machine hardware version mismatch when you have a VM that was on a host using a hardware version that is not supported by the host that is the target for your replication or restore.
In order to correct this issue you will need to restore the VM to a host that is on the same version or later than the source.
Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.