Cannot register management service. The specified service has been marked for deletion.

KB ID:
1929
Product:
Veeam Backup & Replication
Version:
7.x,8.x
Published:
Last Modified:
2015-10-05

Challenge

A job using Application-Aware Image Processing fails with an error similar to:
 

Error: Cannot register management service. Service name: [VeeamVssSupport]. Cannot create service. Machine: [x.x.x.x]. The specified service has been marked for deletion. Code:1072
Cannot create service.
Win32 error:The specified service has been marked for deletion.
Code: 1072.

Cause

The VeeamVssSupport service cannot be installed because it was never uninstalled. It was marked for deletion instead of being deleted. It cannot be removed, but will be removed automatically when the guest OS reboots.
 
Typically this is due to one of the following programs being open at the time the deletion command was received:

- mmc.exe (Services.msc is the most common example, but any MMC console may cause this error)
- Task Manager
- Sysinternals Process Explorer

Solution

To resolve, reboot the Guest VM to prompt the OS to remove the service.

More Information

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

OK

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