1-800-691-1991 | 9am - 8pm ET
EN

Guest files restore missing drive using Storage Spaces

KB ID: 1989
Product: Veeam Backup & Replication 11, Veeam Backup & Replication 10, Veeam Backup & Replication 9.5, Veeam Backup & Replication 9.0, Veeam Backup & Replication 8.0, Veeam Backup & Replication 7.0
Published: 2015-01-14
Last Modified: 2021-07-22

Challenge

When performing a Guest files restore (File Level Restore/FLR) of a server using Storage Spaces, drives are not listed in the Backup Browser.
 
The properties of these disks will appear as Microsoft Storage Space Device.

User-added image
 

Cause

Storage Spaces volumes are not supported for file level recovery.

Solution

As a restore workaround, use an Instant VM Recovery to recover guest files from such VMs. See: http://www.veeam.com/kb1459
 
As a long-term solution to allow the FLR to work as expected, consider moving the data off the storage spaces drive to a regular single VMDK backed drive.

More information

As an alternate backup method that allows for the restoration of individual files from a Storage Spaces drive, use Veeam Agent for Windows to back up the VM from within the guest OS. 

Note: When a machine using storage spaces is backed up using Veeam Agent for Windows, the backup operation reads the content of the Storage Spaces disk and stores it in the backup file as if it were a single disk. This is because Storage Spaces presents the disk to the OS as a single virtual disk. Therefore during an export or Instant Recovery operation, a new single disk is restored, the individual disks making up the Storage Spaces pool are not restored.

KB ID: 1989
Product: Veeam Backup & Replication 11, Veeam Backup & Replication 10, Veeam Backup & Replication 9.5, Veeam Backup & Replication 9.0, Veeam Backup & Replication 8.0, Veeam Backup & Replication 7.0
Published: 2015-01-14
Last Modified: 2021-07-22

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Your report was sent to the responsible team. Our representative will contact you by email you provided.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you for your interest in Veeam products!
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.

OK

error icon

Oops! Something went wrong.

Please try again later.