Veeam VMware Collector: VMware connection is unavailable

KB ID: 2347
Product: Veeam Management Pack for System Center
Version: 8.x
Last Modified: 2017-10-02


Troubleshooting Steps for when you get “Veeam VMware Collector: VMware connection is unavailable” 



A few issues can cause that are mostly resource related.


First we will want to verify the connection the Collectors have to the vCenter.
      - First go onto the Collector server and verify the service ‘Veeam VMware Collector’ is running
      - After that verify the credentials are correct. You can do that by following this link in the user’s guide
      - After this has been verified it may be a good time to analyze if you need to add more collectors. If this error started happening after you added a host or some VM’s then it may be required. Using the install media for Management pack you can run a collector only installation on a server to see If this resolves the issue or you can deploy the collector through SCOM as well.
This link below will help you with the collector only installation.
Usually these steps will resolve the issue. The most common solution is having to add additional collectors. If these steps did not work, then please create a ticket with support.

More Information

Please be aware that starting from September 2018 downloading updates will require an active contract for the corresponding product.


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