- Veeam Support Knowledge Base
- How to Troubleshoot "Veeam VMware Collector: VMware connection is unavailable"
How to Troubleshoot "Veeam VMware Collector: VMware connection is unavailable"
| KB ID: | 2347 |
| Product: | Veeam Management Pack | 8.0 | 9.0 | 9a | 13 |
| Published: | 2017-10-02 |
| Last Modified: | 2024-12-27 |
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Purpose
This article documents troubleshooting steps for the Veeam Management Pack for Microsoft System Center Monitor/Alert named: Veeam VMware Collector: VMware connection is unavailable.
Solution
- Ensure the Collectors are connected to the vCenter
- On the Collector server, confirm that the ‘Veeam VMware Collector’ service is running.
- Verify the credentials used by the Collectors to connect to the vCenter are correct.
- Once connectivity is confirmed, consider whether additional collectors are needed. If this error began after adding a host or VMs, it might be necessary. Use the Veeam Management Pack install media for a collector-only installation on a server to see if this resolves the issue. Alternatively, you can deploy the collector through SCOM.
These steps usually resolve the issue, with adding additional collectors being the most common solution. If these steps do not work, please create a ticket with support.
If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.
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