Veeam VMware Collector: VMware connection is unavailable

KB ID: 2347
Product: Veeam Management Pack for Microsoft System Center
Version: 8.x
Published: 2017-10-02
Last Modified: 2020-08-28
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

Troubleshooting Steps for when you get “Veeam VMware Collector: VMware connection is unavailable” 

 

Cause

A few issues can cause that are mostly resource related.

Solution

First we will want to verify the connection the Collectors have to the vCenter.
      - First go onto the Collector server and verify the service ‘Veeam VMware Collector’ is running
      - After that verify the credentials are correct. You can do that by following this link in the user’s guide https://helpcenter.veeam.com/mp/80/vmware_guide/index.html?basic_configuration_launch_web_ui.html
      - After this has been verified it may be a good time to analyze if you need to add more collectors. If this error started happening after you added a host or some VM’s then it may be required. Using the install media for Management pack you can run a collector only installation on a server to see If this resolves the issue or you can deploy the collector through SCOM as well.
 
This link below will help you with the collector only installation.
       - https://helpcenter.veeam.com/mp/80/vmware_guide/index.html?collector_only_installation.html
 
Usually these steps will resolve the issue. The most common solution is having to add additional collectors. If these steps did not work, then please create a ticket with support.
 

More information

https://helpcenter.veeam.com/mp/80/vmware_guide/index.html?collector_only_installation.html
 
https://helpcenter.veeam.com/mp/80/vmware_guide/index.html?basic_configuration_launch_web_ui.html
 
Click here to send feedback regarding this KB, or suggest content for a new KB.
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.