WinRM Service cannot process the Request

KB ID: 2707
Product: Veeam Backup for Microsoft 365
Version: Any
Published: 2018-08-20
Last Modified: 2021-07-28
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

When attempting to add an On-Prem or Hybrid organization to Veeam Backup for Office 365 the following error occurs:
The WinRM service cannot process the request because the request needs to be sent to a different machine.
Use the redirect information to send the request to a new machine.
Example of error in UI

Cause

The On-Premises Exchange server does not have PowerShell authentication enabled.

Solution

The On-Premises Exchange server PowerShell must have Basic Authentication enabled.

  1. Open the Exchange Admin Center
  2. Click on "servers"
  3. Select the "virtual directories" tab
  4. From the list, select "PowerShell (Default Web Site)" or "PowerShell (Exchange Web Services website)"
  5. In the pop-up window, switch to the "authentication" tab
  6. Enable “Basic authentication”
Click here to send feedback regarding this KB, or suggest content for a new KB.
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.