- Veeam Support Knowledge Base
- WinRM Service cannot process the Request
WinRM Service cannot process the Request
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Challenge
When attempting to add an On-Prem or Hybrid organization to Veeam Backup for Office 365 the following error occurs:
The WinRM service cannot process the request because the request needs to be sent to a different machine.
Use the redirect information to send the request to a new machine.
Cause
The On-Premises Exchange server does not have PowerShell authentication enabled.
Solution
The On-Premises Exchange server PowerShell must have Basic Authentication enabled.
- Open the Exchange Admin Center
- Click on "servers"
- Select the "virtual directories" tab
- From the list, select "PowerShell (Default Web Site)" or "PowerShell (Exchange Web Services website)"
- In the pop-up window, switch to the "authentication" tab
- Enable “Basic authentication”
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