- Veeam Support Knowledge Base
- WinRM Service cannot process the Request
WinRM Service cannot process the Request
| KB ID: | 2707 |
| Product: | Veeam Backup for Microsoft 365 |
| Version: | Any |
| Published: | 2018-08-20 |
| Last Modified: | 2026-06-23 |
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Challenge
When attempting to add an On-Prem or Hybrid organization to Veeam Backup for Office 365 the following error occurs:
The WinRM service cannot process the request because the request needs to be sent to a different machine.
Use the redirect information to send the request to a new machine.
Cause
The On-Premises Exchange server does not have PowerShell authentication enabled.
Solution
The On-Premises Exchange server PowerShell must have Basic Authentication enabled.
- Open the Exchange Admin Center.
- Click on servers.
- Select the virtual directories tab.
- From the list, select PowerShell (Default Web Site) or PowerShell (Exchange Web Services website).
- In the pop-up window, switch to the authentication tab.
- Enable the Basic authentication option.
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